I have an older Gateway notebook with a phillips dvd/cd player. I started having trouble with it so i bought a new one and installed it. It worked once or twice and began doing the same thing as the old one. (What it is doing) I insert a dvd or cd and it begins to try to play it several times, after 3 or 4 times it quits and will no longer try until i reinsert it. I did not use this laptop for several years and then one day I tried it again and it worked once then reverted back to the same issue. I have cleaned it 3 0r 4 times with no help ?????
Yes I did. I down loaded driver support and it detected several outdated drivers and possibly one missing driver. It's been so long ago i don't remember all of the drivers it said were required. I updated what DS said was needed and it still didn't work. I noticed that when I click on computer in start, it doesn't list any files on the cd/dvd drive. ie i click on the dvd hardware icon and it opens up a window but no files.