I lose my phone and can no longer sign in [Closed]

Rose Ann - Nov 28, 2017 at 01:19 AM - Latest reply:  RoseAnn
- Jan 16, 2018 at 10:34 PM
How can you help me to it cause i could not sign in my email address for my phone was lose i have my new phone and new number but my problem is they need my old phone number for them to sent a code please help me? I need my email address very badly

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2 replies

Ambucias 50515 Posts Monday February 1, 2010Registration dateModeratorStatus March 23, 2018 Last seen - Nov 28, 2017 at 06:15 AM
Unfortunately, if, when you created the account, you have not registered an alternate recovery email address to which you have access to receive a reset code, you cannot prove that you are the account's legitimate owner. Hence account recovery is absolutely impossible and there is no way around it.
Thanks alot
Lucky me I found my phone