J3 Galaxy cannot accept the calls nothing happens

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I am new to this!!!
When the phone (J3 Galaxy)rings I cannot accept the call s nothing happens when I press the green button
what am I doing wrong?

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Drag the button Answer to the right to answer the call.

Don't you have an owner's manual?

https://www.att.com/support_static_files/manuals/Samsung_Galaxy_J3_2016_J320A.pdf
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Thank you. Link very useful
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You are most welcome.

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