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I can't recover my Gmail accounts

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Lucas Gardner - 7 Jan 2018 à 03:19
Ambucias Posts 47312 Registration date Monday 1 February 2010 Status Moderator Last seen 28 March 2026 - 8 Jan 2018 à 05:30
I can't recover either of my Gmail accounts. I don't have the same phone number and each one of the recovery emails was each others. They hold so many things that I really need. My name is Lucas Gardner. My wife passed away in April and all of our pictures and memories are tied to them. She created the passwords most of the time. I don't know what to do?
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Ambucias Posts 47312 Registration date Monday 1 February 2010 Status Moderator Last seen 28 March 2026 11,166
7 Jan 2018 à 05:23
Hi Lucas,

When you created the account, did you register alternate recovery email address or phone number to which you have access to receive a reset code?

When is the last time you successfully accessed your accounts?
Lucas Gardner
7 Jan 2018 à 06:42
Yes. The phone number I don't have anymore and there are two email accounts that are locked. They are the recovery email for each other. The last time I had access to them was July
Ambucias Posts 47312 Registration date Monday 1 February 2010 Status Moderator Last seen 28 March 2026 11,166 > Lucas Gardner
7 Jan 2018 à 16:49
Unfortunately, if, when you created the account, you have not registered an alternate recovery email address or phone number to which you have access to receive a reset code, you cannot prove that you are the account's legitimate owner. Hence account recovery is absolutely impossible and there is no way around it.
Lucas Gardner
7 Jan 2018 à 22:19
There has to be. It has photos of my late wife in it. I know the recovery emails I just can't get in them. I remember old passwords. My name, personal emails to me I can name, pictures of me, my you tube history. Some way you could verify it's me.
Ambucias Posts 47312 Registration date Monday 1 February 2010 Status Moderator Last seen 28 March 2026 11,166 > Lucas Gardner
8 Jan 2018 à 05:30
Here is how to recover your password, (click this link)
https://ccm.net/faq/9225-how-to-recover-gmail-account


Best regards

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