Free Fire customer service: submit a request, number, email

Free Fire customer service: submit a request, number, email

Garena Free Fire has a comprehensive customer service and support for all Free Fire players worldwide. We will explain in more detail how to get the most out of this tool and how to contact the technical support team for Free Fire.

How to resolve frequently asked questions and problems for Free Fire?

Many of the Free Fire questions you may have probably come up for other players before you. For this reason, Garena has compiled all the FAQs organized by category to make it easier to search and find the answer you need as quickly as possible. The information is organized into four main categories, and within each category, there are subcategories with the answers to more specific questions.

What are the Free Fire FAQ categories?

The Categories include:

  • Game Concerns: Doubts about specific elements of the game: characters, or items, among others. Problems with logging in or other account issues.

  • Technical Issues: Connection difficulties, errors when updating the game or displaying content, bug reporting, etc.
  • Payment Issues: All questions regarding postage credits, payment methods, or diamond purchases.
  • Announcements and Game Problems: Game news and announcements for players and updates on problems that may occur momentarily on the network.

How to use the search engine?

If the information you are looking for does not fit into any of these categories, or if you prefer to search for a solution directly, you can type the keywords of your question directly into the search engine bar. This is located at the top of the home page. When you enter a search, you will see all pages corresponding to your specific word search. In this list, you will be able to select and open if there are any of the presented options that correspond to your question.

How to submit a request to Free Fire?

If you want to contact Free Fire support directly, you can send a more specific request in case you do not find the solution to your problem in the information provided on the page as explained above. If this is your case, you must log in using the button ‘Submit a request’ at the top right of the home page. 

A form will open in front of you, where you will need to enter your email address, ticket title, country, your in-game Player ID, and other information. Also, you should select a corresponding theme for your problem. Then using your Free Fire player registration credentials (which can be: Microsoft or Gmail email account, as well as Facebook or Twitter), you can describe your problem in detail and even attach documents.


Once connected, write your question, request, or complaint in the submission form. You will receive a transaction number with which you can follow up on your query until you receive the appropriate response. You can also click on Email us now at the bottom of the Free Fire support website and then log in with your username or a social media account to submit your question. Or send your email directly to You may also wonder whether or not Free Fire has a number you can contact, and the answer is no. Unfortunately, there is no direct phone number to contact Free Fire support. 

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