Hello,
I have had my Facebook for like years it's under my old phone number and my old email I've been accessing it on this device here for well over a year and a half now it wants a login code on top of my password I can't access my old phone number or email I sent in my picture ID I also sent in my picture of myself with my confirmation code to Facebook along with my new email and new phone number and the matter is not been resolved I need my Facebook
I haven't been on there since n was set to public I have a picture of my Facebook profile pick I just don't know how to attach it to this so you can see it
I can't get onto my page cause it just says log in and password or join and forgot my password when I enter my old phone number n password then it pops up enter log in code my friends can enter my page i was told its a xtra securitt code that was turned on on my Facebook that code would b new n generated each time I sign in have to be put in as well as my password problem is its my old phone number n email
My Old email and phone number was lost and when I sent my ID to Facebook to fix this problem it was never fixed and I gave them my new phone number and email
So you sent your id, gave them your new phone number and new email. How? There is no contact to Facebook. where you can do that.
You see Angela, there are two billion Facebook accounts and only 60,000 Facebook employees which includes gardeners, window washers, cafeteria cooks, janitors. Facebook cannot handle individual requests which come 100,000 daily. Everything is handled by the "system". The system will not enter your new email or phone number.
Thank you I did it under the recover your Facebook where you have to send in either a government ID picture or a picture of yourself with a code they give you to verify it's you I also under comments on that page with my ID it asks the problem or comments to help you retrieve it
There is a recovery option where u send in a government pic I'd or a pic of urself along with a code on piece of paper n send that in along with comments to fix it to Facebook for approval of who u r for fixing ur profile
You see Angela, there are two billion Facebook accounts and only 60,000 Facebook employees which includes gardeners, window washers, cafeteria cooks, janitors. Facebook cannot handle individual requests which come 100,000 daily. Everything is handled by the "system". The system will not enter your new email or phone number.
Anyway good luck