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Unable to confirm my identity on Facebook

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deashpak - Updated on Feb 13, 2018 at 12:07 PM
deashpak Posts 1 Registration date Tuesday February 13, 2018 Status Member Last seen February 13, 2018 - Feb 13, 2018 at 06:50 PM
Hello, I really need help! For weeks now I can´t access my facebook account. After redefining my password they blocked my account, and to unlock it says I must verify my identity and change the password.

The next step, however, says only this: «Identity Not Confirmed. We currently can't verify your identity. Please try again later.»

So I can't do anything else! Did this already happen to anyone? I've contacted Facebook but they don't respond! It's been giving me this answer for weeks, so frustrating!
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1 response

Answer 1 / 1
Ambucias Posts 47311 Registration date Monday February 1, 2010 Status Moderator Last seen February 15, 2023 11,166
Feb 13, 2018 at 04:42 PM
Check you email, Facebook must have written to you.
Ambucias Posts 47311 Registration date Monday February 1, 2010 Status Moderator Last seen February 15, 2023 11,166 > deashpak
Feb 13, 2018 at 06:09 PM
I trust that you have checked your spam folder?

Is you page presently online for everyone to see or is it disabled?
deashpak
Feb 13, 2018 at 06:18 PM
Yes, I checked my junk and spam folder, nothing from Facebook.
Not sure who can see my page. This is the first time I'm posting in here. I saw a treat on this same issue subjected, but I did not found the solution. Appreciate any help.

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