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Unable to confirm my identity on Facebook [Closed]

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Hello, I really need help! For weeks now I can´t access my facebook account. After redefining my password they blocked my account, and to unlock it says I must verify my identity and change the password.

The next step, however, says only this: «Identity Not Confirmed. We currently can't verify your identity. Please try again later.»

So I can't do anything else! Did this already happen to anyone? I've contacted Facebook but they don't respond! It's been giving me this answer for weeks, so frustrating!
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Report Respond to Ambucias
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 20136
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Thank you
Check you email, Facebook must have written to you.

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Ambucias
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 20136 > deashpak -
I trust that you have checked your spam folder?

Is you page presently online for everyone to see or is it disabled?
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Yes, I checked my junk and spam folder, nothing from Facebook.
Not sure who can see my page. This is the first time I'm posting in here. I saw a treat on this same issue subjected, but I did not found the solution. Appreciate any help.
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Ambucias
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 20136 > deashpak -
You have not answered my question

Is you page presently online for everyone to see or is it disabled?
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As I said, I do not know who can see this page. I do not know if this page is online or not. This is the first time I'm using this posting. I'm replying to you at CCM page and your reply is coming to my e-mail. How do I know if it is online or not?
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deashpak
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Tuesday February 13, 2018
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Now that I signed in I'm able to see your replies on this page. I guess I'm online when I'm signed in. correct?
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