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PC ran into a problem and needs to restart

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AnnaSawyer - Updated on Feb 18, 2018 at 06:26 PM
xpcman Posts 19528 Registration date Wednesday October 8, 2008 Status Contributor Last seen June 15, 2019 - Feb 18, 2018 at 08:29 PM
When my dell 15 Inspiron 3000 series (less than 2 months old) is switched on, the following message comes up:
Your pc ran into a problem and needs to restart. We're just collecting error info and then we will restart for you. It goes on and on and on and on.
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xpcman Posts 19528 Registration date Wednesday October 8, 2008 Status Contributor Last seen June 15, 2019 1,824
Feb 18, 2018 at 08:29 PM
did you press and hold down the power button until the laptop shut down and then restarted it?