Connected to internet but can't browse

Mctile 1 Posts Thursday March 1, 2018Registration date March 1, 2018 Last seen - Mar 1, 2018 at 10:57 PM - Latest reply: Ambucias 52674 Posts Monday February 1, 2010Registration dateModeratorStatus June 25, 2018 Last seen
- Mar 2, 2018 at 04:11 AM
I cannot download pages on the web browsers Firefox Explorer Chrome I believe I have a virus rootkit I cannot download updates I cannot run my scan AVG scan because I cannot connect to the internet I'm sort of dead in the water and I don't know what to do
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Ambucias 52674 Posts Monday February 1, 2010Registration dateModeratorStatus June 25, 2018 Last seen - Mar 2, 2018 at 04:11 AM
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Thank you
1. Click Start
2. Click Run
3. Type cmd
4. Click Ok
5. In the Black Command Box Type: netsh int ip reset c:\resetlog.txt
6. Hit Enter Key
7. Restart the computer and try to log in and browse the Internet. If the problem persists, continue using these steps.
8. Click Start
9. Click Run
10. Type cmd
11. Click Ok
12. In Black Command Box Type: netsh winsock reset
13. Hit Enter Key
14. Restart Computer
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