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Browser :ERR_CERT_AUTHORITY_INVALID

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buninayd Posts 3 Registration date Friday April 20, 2018 Status Member Last seen April 21, 2018 - Updated on Apr 20, 2018 at 04:54 PM
Ambucias Posts 47356 Registration date Monday February 1, 2010 Status Moderator Last seen February 15, 2023 - Apr 21, 2018 at 05:04 AM
Hello,

Hi, Im having problem with my browser for more than a month now. I cannot view recaptcha on any type of browser (opera, chrome, mozilla, explorer) already reset internet explorer, uninstall and reinstall browsers but nothing worked.

Whenever I Inspect element on a website that suppose to view a recaptcha i receive an error "Failed to load resource: net::ERR_CERT_AUTHORITY_INVALID" for all www.gstatic.com in all google sites such maps and gmail. Please help me

Running processes:
C:\Program Files (x86)\ASUS\ATK Package\ATKOSD2\ATKOSD2.exe
C:\Program Files (x86)\ASUS\ATK Package\ATK Media\DMedia.exe
C:\Program Files\AVAST Software\Avast\AvastUI.exe
C:\Program Files (x86)\360\Total Security\safemon\QHSafeTray.exe
C:\Windows\SysWOW64\RunDll32.exe
C:\Users\User\AppData\Local\Google\Update\1.3.33.7\GoogleCrashHandler.exe
C:\Program Files (x86)\Nox\bin\Nox.exe
C:\Program Files (x86)\Nox\bin\nox_adb.exe
C:\Users\User\AppData\Local\Temp\scoped_dir6996_30376\HJTInstall-2.0.4.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = Preserve
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = https://www.avisdefemmes.com/fwd/adf5.html
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page =
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://ww7.amisites.com
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://ww7.amisites.com
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://ww7.amisites.com
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://ww7.amisites.com
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant =
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Local Page = C:\Windows\SysWOW64\blank.htm
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = *.local
R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =
F2 - REG:system.ini: UserInit=userinit.exe
O2 - BHO: IDM Helper - {0055C089-8582-441B-A0BF-17B458C2A3A8} - C:\Program Files (x86)\Internet Download Manager\IDMIECC.dll
O2 - BHO: AcroIEHelperStub - {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files (x86)\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
O2 - BHO: Lync Click to Call BHO - {31D09BA0-12F5-4CCE-BE8A-2923E76605DA} - C:\Program Files (x86)\Microsoft Office\Office15\OCHelper.dll
O2 - BHO: Java(tm) Plug-In SSV Helper - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files (x86)\Java\jre1.8.0_111\bin\ssv.dll
O2 - BHO: avast! Online Security - {8E5E2654-AD2D-48bf-AC2D-D17F00898D06} - C:\Program Files\AVAST Software\Avast\aswWebRepIE.dll
O2 - BHO: Adobe Acrobat Create PDF Toolbar Helper - {AE7CD045-E861-484f-8273-0445EE161910} - C:\Program Files (x86)\Common Files\Adobe\Acrobat\WCIEActiveX\AcroIEFavClient.dll
O2 - BHO: URLRedirectionBHO - {B4F3A835-0E21-4959-BA22-42B3008E02FF} - C:\PROGRA~2\MICROS~2\Office15\URLREDIR.DLL
O2 - BHO: SafeMon Class - {B69F34DD-F0F9-42DC-9EDD-957187DA688D} - C:\Program Files (x86)\360\Total Security\safemon\safemon.dll
O2 - BHO: Microsoft SkyDrive Pro Browser Helper - {D0498E0A-45B7-42AE-A9AA-ABA463DBD3BF} - C:\PROGRA~2\MICROS~2\Office15\GROOVEEX.DLL
O2 - BHO: Java(tm) Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files (x86)\Java\jre1.8.0_111\bin\jp2ssv.dll
O2 - BHO: SmartSelect - {F4971EE7-DAA0-4053-9964-665D8EE6A077} - C:\Program Files (x86)\Common Files\Adobe\Acrobat\WCIEActiveX\AcroIEFavClient.dll
O3 - Toolbar: Adobe Acrobat Create PDF Toolbar - {47833539-D0C5-4125-9FA8-0819E2EAAC93} - C:\Program Files (x86)\Common Files\Adobe\Acrobat\WCIEActiveX\AcroIEFavClient.dll
O4 - HKLM\..\Run: [StartCCC] "C:\Program Files (x86)\ATI Technologies\ATI.ACE\Core-Static\amd64\CLIStart.exe" MSRun
O4 - HKLM\..\Run: [QHSafeTray] "C:\Program Files (x86)\360\Total Security\safemon\360Tray.exe" /start
O4 - HKCU\..\Run: [Steam] "C:\Program Files (x86)\Steam\steam.exe" -silent
O4 - HKCU\..\Run: [Skype] "C:\Program Files (x86)\Skype\Phone\Skype.exe" /minimized /regrun
O4 - HKCU\..\Run: [EPLTarget\P0000000000000000] C:\Windows\system32\spool\DRIVERS\x64\3\E_YATILUE.EXE /EPT "EPLTarget\P0000000000000000" /M "L120 Series"
O4 - HKCU\..\Run: [EPLTarget\P0000000000000002] C:\Windows\system32\spool\DRIVERS\x64\3\E_YATII3E.EXE /EPT "EPLTarget\P0000000000000002" /M "L110 Series"
O4 - HKCU\..\Run: [Google Update] C:\Users\User\AppData\Local\Google\Update\1.3.33.7\GoogleUpdateCore.exe
O4 - Global Startup: Bluetooth.lnk = ?
O8 - Extra context menu item: Download all links with IDM - C:\Program Files (x86)\Internet Download Manager\IEGetAll.htm
O8 - Extra context menu item: Download with IDM - C:\Program Files (x86)\Internet Download Manager\IEExt.htm
O9 - Extra button: Send to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\Program Files (x86)\Microsoft Office\Office15\ONBttnIE.dll
O9 - Extra 'Tools' menuitem: Se&nd to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\Program Files (x86)\Microsoft Office\Office15\ONBttnIE.dll
O9 - Extra button: Lync Click to Call - {31D09BA0-12F5-4CCE-BE8A-2923E76605DA} - C:\Program Files (x86)\Microsoft Office\Office15\OCHelper.dll
O9 - Extra 'Tools' menuitem: Lync Click to Call - {31D09BA0-12F5-4CCE-BE8A-2923E76605DA} - C:\Program Files (x86)\Microsoft Office\Office15\OCHelper.dll
O9 - Extra button: OneNote Lin&ked Notes - {789FE86F-6FC4-46A1-9849-EDE0DB0C95CA} - C:\Program Files (x86)\Microsoft Office\Office15\ONBttnIELinkedNotes.dll
O9 - Extra 'Tools' menuitem: OneNote Lin&ked Notes - {789FE86F-6FC4-46A1-9849-EDE0DB0C95CA} - C:\Program Files (x86)\Microsoft Office\Office15\ONBttnIELinkedNotes.dll
O11 - Options group: [ACCELERATED_GRAPHICS] Accelerated graphics
O17 - HKLM\System\CCS\Services\Tcpip\..\{4BAABA57-14AA-43A3-9EB3-001022F9AF9B}: NameServer = 82.163.143.176 82.163.142.178
O17 - HKLM\System\CCS\Services\Tcpip\..\{4DCEFE37-EAC3-424A-BCED-F5AF122987D7}: NameServer = 82.163.143.176 82.163.142.178
O17 - HKLM\System\CCS\Services\Tcpip\..\{8C598D44-6303-4A0C-A110-F8436FFC450A}: NameServer = 82.163.143.176 82.163.142.178
O17 - HKLM\System\CCS\Services\Tcpip\..\{A1C48A41-C2F6-4A2E-8C84-B6E74ABBB315}: NameServer = 82.163.143.176 82.163.142.178
O17 - HKLM\System\CS1\Services\Tcpip\Parameters: NameServer = 82.163.143.176 82.163.142.178
O17 - HKLM\System\CS1\Services\Tcpip\..\{4BAABA57-14AA-43A3-9EB3-001022F9AF9B}: NameServer = 82.163.143.176 82.163.142.178
O17 - HKLM\System\CCS\Services\Tcpip\Parameters: NameServer = 82.163.143.176 82.163.142.178
O18 - Protocol: osf - {D924BDC6-C83A-4BD5-90D0-095128A113D1} - C:\Program Files (x86)\Microsoft Office\Office15\MSOSB.DLL
O18 - Filter hijack: text/xml - {807583E5-5146-11D5-A672-00B0D022E945} - C:\Program Files (x86)\Common Files\Microsoft Shared\OFFICE15\MSOXMLMF.DLL
O23 - Service: Adobe Acrobat Update Service (AdobeARMservice) - Adobe Systems Incorporated - C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\armsvc.exe
O23 - Service: Adobe Flash Player Update Service (AdobeFlashPlayerUpdateSvc) - Adobe Systems Incorporated - C:\Windows\SysWOW64\Macromed\Flash\FlashPlayerUpdateService.exe
O23 - Service: @%SystemRoot%\system32\Alg.exe,-112 (ALG) - Unknown owner - C:\Windows\System32\alg.exe (file missing)
O23 - Service: AMD - Unknown owner - C:\Users\User\AppData\Local\AMD\amd.exe
O23 - Service: AMD External Events Utility - Unknown owner - C:\Windows\system32\atiesrxx.exe (file missing)
O23 - Service: ASLDR Service (ASLDRService) - ASUSTek Computer Inc. - C:\Program Files (x86)\ASUS\ATK Package\ATK Hotkey\AsLdrSrv.exe
O23 - Service: aswbIDSAgent - AVAST Software - C:\Program Files\AVAST Software\Avast\x64\aswidsagenta.exe
O23 - Service: ATKGFNEX Service (ATKGFNEXSrv) - ASUSTek Computer Inc. - C:\Program Files (x86)\ASUS\ATK Package\ATKGFNEX\GFNEXSrv.exe
O23 - Service: Avast Antivirus (avast! Antivirus) - AVAST Software - C:\Program Files\AVAST Software\Avast\AvastSvc.exe
O23 - Service: @oem15.inf,%BlueBcmBtRSupport.SVCNAME%;Bluetooth Driver Management Service (BcmBtRSupport) - Unknown owner - C:\Windows\system32\BtwRSupportService.exe (file missing)
O23 - Service: Bonjour Service - Apple Inc. - C:\Program Files\Bonjour\mDNSResponder.exe
O23 - Service: Bluetooth Service (btwdins) - Broadcom Corporation. - C:\Program Files\WIDCOMM\Bluetooth Software\btwdins.exe
O23 - Service: CLHNServiceForPowerDVD12 - CyberLink Corp. - C:\Program Files (x86)\CyberLink\PowerDVD12\Kernel\DMP\CLHNServer\CLHNServiceForPowerDVD12.exe
O23 - Service: CyberLink PowerDVD 12 Media Server Monitor Service - CyberLink - C:\Program Files (x86)\CyberLink\PowerDVD12\Kernel\DMS\CLMSMonitorServicePDVD12.exe
O23 - Service: CyberLink PowerDVD 12 Media Server Service - CyberLink - C:\Program Files (x86)\CyberLink\PowerDVD12\Kernel\DMS\CLMSServerPDVD12.exe
O23 - Service: ed2k idle service (ed2kidle) - Unknown owner - C:\Program Files (x86)\amuleC1\ed2k.exe (file missing)
O23 - Service: @%SystemRoot%\system32\efssvc.dll,-100 (EFS) - Unknown owner - C:\Windows\System32\lsass.exe (file missing)
O23 - Service: EPSON V3 Service4(05) (EPSON_PM_RPCV4_05) - SEIKO EPSON CORPORATION - C:\Program Files\Common Files\EPSON\EPW!3 SSRP\E_WT50RP.EXE
O23 - Service: EPSON V3 Service4(06) (EPSON_PM_RPCV4_06) - SEIKO EPSON CORPORATION - C:\Program Files\Common Files\EPSON\EPW!3 SSRP\E_S60RPB.EXE
O23 - Service: @%systemroot%\system32\fxsresm.dll,-118 (Fax) - Unknown owner - C:\Windows\system32\fxssvc.exe (file missing)
O23 - Service: Google Update Service (gupdate) (gupdate) - Google Inc. - C:\Program Files (x86)\Google\Update\GoogleUpdate.exe
O23 - Service: Google Update Service (gupdatem) (gupdatem) - Google Inc. - C:\Program Files (x86)\Google\Update\GoogleUpdate.exe
O23 - Service: @%SystemRoot%\system32\ieetwcollectorres.dll,-1000 (IEEtwCollectorService) - Unknown owner - C:\Windows\system32\IEEtwCollector.exe (file missing)
O23 - Service: iThemes5 - Unknown owner - rundll32.exe (file missing)
O23 - Service: @keyiso.dll,-100 (KeyIso) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
O23 - Service: Mozilla Maintenance Service (MozillaMaintenance) - Mozilla Foundation - C:\Program Files (x86)\Mozilla Maintenance Service\maintenanceservice.exe
O23 - Service: @comres.dll,-2797 (MSDTC) - Unknown owner - C:\Windows\System32\msdtc.exe (file missing)
O23 - Service: NativeDesktopMediaService - Unknown owner - C:\Program Files\Jetmedia\NativeDesktopMediaService\desktop_media_service.exe
O23 - Service: @%SystemRoot%\System32\netlogon.dll,-102 (Netlogon) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
O23 - Service: 360 Total Security (QHActiveDefense) - QIHU 360 SOFTWARE CO. LIMITED - C:\Program Files (x86)\360\Total Security\safemon\QHActiveDefense.exe
O23 - Service: @%systemroot%\system32\Locator.exe,-2 (RpcLocator) - Unknown owner - C:\Windows\system32\locator.exe (file missing)
O23 - Service: @%SystemRoot%\system32\samsrv.dll,-1 (SamSs) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
O23 - Service: Skype Updater (SkypeUpdate) - Skype Technologies - C:\Program Files (x86)\Skype\Updater\Updater.exe
O23 - Service: @%SystemRoot%\system32\snmptrap.exe,-3 (SNMPTRAP) - Unknown owner - C:\Windows\System32\snmptrap.exe (file missing)
O23 - Service: @%systemroot%\system32\spoolsv.exe,-1 (Spooler) - Unknown owner - C:\Windows\System32\spoolsv.exe (file missing)
O23 - Service: @%SystemRoot%\system32\sppsvc.exe,-101 (sppsvc) - Unknown owner - C:\Windows\system32\sppsvc.exe (file missing)
O23 - Service: Steam Client Service - Valve Corporation - C:\Program Files (x86)\Common Files\Steam\SteamService.exe
O23 - Service: Adobe SwitchBoard (SwitchBoard) - Adobe Systems Incorporated - C:\Program Files (x86)\Common Files\Adobe\SwitchBoard\SwitchBoard.exe
O23 - Service: TeamViewer 12 (TeamViewer) - TeamViewer GmbH - C:\Program Files (x86)\TeamViewer\TeamViewer_Service.exe
O23 - Service: @%SystemRoot%\system32\ui0detect.exe,-101 (UI0Detect) - Unknown owner - C:\Windows\system32\UI0Detect.exe (file missing)
O23 - Service: SHAREit Hotspot Service (uSHAREitSvc) - SHAREit Technologies Co.Ltd - C:\Program Files (x86)\SHAREit Technologies\SHAREit\SHAREit.Service.exe
O23 - Service: @%SystemRoot%\system32\vaultsvc.dll,-1003 (VaultSvc) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
O23 - Service: @%SystemRoot%\system32\vds.exe,-100 (vds) - Unknown owner - C:\Windows\System32\vds.exe (file missing)
O23 - Service: @%systemroot%\system32\vssvc.exe,-102 (VSS) - Unknown owner - C:\Windows\system32\vssvc.exe (file missing)
O23 - Service: @%systemroot%\system32\wbengine.exe,-104 (wbengine) - Unknown owner - C:\Windows\system32\wbengine.exe (file missing)
O23 - Service: @%ProgramFiles%\Windows Defender\MpAsDesc.dll,-320 (WdNisSvc) - Unknown owner - C:\Program Files (x86)\Windows Defender\NisSrv.exe (file missing)
O23 - Service: @%ProgramFiles%\Windows Defender\MpAsDesc.dll,-310 (WinDefend) - Unknown owner - C:\Program Files (x86)\Windows Defender\MsMpEng.exe (file missing)
O23 - Service: @%Systemroot%\system32\wbem\wmiapsrv.exe,-110 (wmiApSrv) - Unknown owner - C:\Windows\system32\wbem\WmiApSrv.exe (file missing)
O23 - Service: @%PROGRAMFILES%\Windows Media Player\wmpnetwk.exe,-101 (WMPNetworkSvc) - Unknown owner - C:\Program Files (x86)\Windows Media Player\wmpnetwk.exe (file missing)

Related:

2 responses

Answer 1 / 2
Ambucias Posts 47356 Registration date Monday February 1, 2010 Status Moderator Last seen February 15, 2023 11,170
Apr 20, 2018 at 05:32 PM
Hello

First of all there is no such thing as "www.gstatic.com", please explain.

You have submitted a hyjackthis report, although I can see some errors, it does give me the complete picture to be able to pinpoint the problem.

To help you and prescribe the remedy, I must make a diagnostic and to do so, I require a report.

1. Open this link and download ZHPDiag :
https://nicolascoolman.eu
(Don't be alarmed is the site is in French, it sometimes happens, the tool will take your system language and allow the download if you get a warning message, ignore it.) Click on the download button

2. Save the file on your Desktop.

3. Double click on ZHPDiag.exe and follow the installation instructions.

(For Vista, Win 7, 8 and 10 users, click right to ensure you run with admin right)

4. Double click on the short cut ZHPDiag on your Destktop.

5 Click on scan
Wait for the tool to finished (maybe a long time)

6. Close ZHPDiag.

7. To transmit the report, click on this link :

http://www.tinyupload.com/index.php

8. Search the directory where you installed ZHPDiag (usually C:\desktop\zhpdiag.txt).

9. Copy the url link obtained from tinyupload and paste it here in your reply.

Ambucias
CCM Moderator and Virus/Security Contributor
0
buninayd Posts 3 Registration date Friday April 20, 2018 Status Member Last seen April 21, 2018
Apr 20, 2018 at 07:26 PM
Please see the links below for the screen capture of the errors ive been receiving.

From GMAIL: https://ibb.co/zf79D8d
From RECAPTCHA Demo Site: https://ibb.co/NCwxwDK
From GOOGLE MAPS: https://ibb.co/1zpXSp3
From GOOGLE SEARCH: https://ibb.co/Xzs7n5K

ever since I notice this errors i cant right click on my Gmail profile photo to switch users, No navigations viewing on Google maps and Im not viewing Recaptcha properly. As i said i tried several browsers and i get the same errors.

Please see the link below for th ZHPDiag as Requested. http://s000.tinyupload.com/?file_id=75587395866454964719
0
Blocked Profile
Apr 20, 2018 at 07:36 PM
SO, the machine is funky, but you are able to create and upload all of these things?
0
buninayd Posts 3 Registration date Friday April 20, 2018 Status Member Last seen April 21, 2018
Apr 21, 2018 at 01:18 AM
yes, I have no problem uploading and downloading files in gmail especially. Im just not viewing recaptcha, no navigations viewing on google maps, and i cant switch user on gmail no matter which browser i use. so far that is the only problems i experienced that is accompanied with this error.
0
Answer 2 / 2
Ambucias Posts 47356 Registration date Monday February 1, 2010 Status Moderator Last seen February 15, 2023 11,170
Apr 21, 2018 at 05:04 AM
Thank you for the report.

Your computer is infected by adware, a hyjacker. There are 89 viruses on your machine.

You also have two antivirus which will create confusion among the two.

Instead of purchasing a licence for your Microsoft products, you decided to hack them. You downloaded and installed a program which is a Microsoft licence activator, it covers both Microsoft Windows operating systems and Microsoft Office package software.It presents a risk of software packaging with the addition of unwanted and harmful elements.

We at CCM.net cannot provide help to those who are in a situation of illegality. In other words you should have purchase a licence for your Microsoft product rather than hacking it.

Good luck
0

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