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Goes to the desktop screen and freezes

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Kyle - Updated on Apr 25, 2018 at 05:01 PM
Ambucias Posts 47311 Registration date Monday February 1, 2010 Status Moderator Last seen February 15, 2023 - Apr 26, 2018 at 04:24 AM
Hey i have a frends computer that was given to him by an older couple that did not take care of the desktop. I have cleaned the inside as much as possible with out putting everything through an ultra sonic cleaning. But upon turning it on the log in screen for windows 10 comes up and i can log in but it goes to the desk top screen and freezes. You still can move around the curser but it wont load any apps, programs, or even the cmd prompt.

I guess im asking if this is going to be a problem with hardware or just the software.
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3 responses

Answer 1 / 3
rugora Posts 7 Registration date Monday April 9, 2018 Status Member Last seen April 25, 2018
Apr 25, 2018 at 10:06 AM
Hi, it is hard to say since it might be both software and hardware problem. What I would first do in your case is cleaning the system with an antimalware scanner (in some cases, malicious applications do not allow the computer to work normally). Then, you should check if you haven't moved any components from their places while cleaning the inside of the computer.
Kyle95 Posts 3 Registration date Wednesday April 25, 2018 Status Member Last seen April 25, 2018
Apr 25, 2018 at 02:02 PM
The problem is i cannot access the computer at all. The log in screen is the only interactive and responsive part of it booting windows 10 everytime I click on the task bar the screen flickers then does nothing. And i checked all the connections anf parts none of them are out of place /disconnected
Ambucias Posts 47311 Registration date Monday February 1, 2010 Status Moderator Last seen February 15, 2023 11,166 > Kyle95 Posts 3 Registration date Wednesday April 25, 2018 Status Member Last seen April 25, 2018
Apr 25, 2018 at 05:03 PM
Did it work before the cleaning ?
Answer 2 / 3
Kyle95 Posts 3 Registration date Wednesday April 25, 2018 Status Member Last seen April 25, 2018
Apr 25, 2018 at 05:23 PM
not that i know of it was caked with dust inside
Ambucias Posts 47311 Registration date Monday February 1, 2010 Status Moderator Last seen February 15, 2023 11,166
Apr 25, 2018 at 05:47 PM
You have not answered my question, did it work before the cleaning or it froze to the desktop before the cleaning ?

How did you clean the dust away (procedure)?

What is the make and model of the machine ?

Is Windows 10 the original operating system or is this an upgrade ?
Answer 3 / 3
Kyle95 Posts 3 Registration date Wednesday April 25, 2018 Status Member Last seen April 25, 2018
Apr 25, 2018 at 07:04 PM
okay
1. its a custom built computer and i believe its the original os on it.

2. i used an air can on the hard to reach places and the fans i used a qtip to take the caked on dust.

3. before cleaning it did turn on but barely got to the bios screen and after the cleaning it i can access the log in screen but as soon as i log into the computer it will bring up the desk top but will not load anything else.
Ambucias Posts 47311 Registration date Monday February 1, 2010 Status Moderator Last seen February 15, 2023 11,166
Apr 26, 2018 at 04:24 AM
Looks like the os is corrupted, it could have happened after an incomplete update