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Gmail account recovery is not working

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HelpMe - Updated on May 16, 2018 at 02:21 PM
Ambucias Posts 47310 Registration date Monday February 1, 2010 Status Moderator Last seen February 15, 2023 - May 24, 2018 at 04:55 PM
I can't access my gmail and I have tried me recovery email and although it confirms it is the right one, it won't let me recover. I am trying to gain access back, forgot the password, don't have a phone or device registered because this account was made a long time ago and the recovery email gets the code sent but after it says it can't be confirmed that the account is mine. It isnt inactive; I as logged in on my phone which broke and now with the new one, I cant access it! HELP! My school and personal stuff is in there and I cant get it!

2 responses

Answer 1 / 2
Ambucias Posts 47310 Registration date Monday February 1, 2010 Status Moderator Last seen February 15, 2023 11,163
May 16, 2018 at 05:03 PM
Unfortunately, if, when you created the account, you have not registered an alternate recovery email address or phone number to which you have access to receive a reset code, you cannot prove that you are the account's legitimate owner. Hence account recovery is absolutely impossible and there is no way around it.
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HelpMe
May 21, 2018 at 11:11 AM
Well, see, that's the thing. I did register an email address. When recovering, it shows partially and it asks to type it (If the wrong one is typed it tells you), it confirms it is the correct one, sends me the code, I type it back in there and then it says it cant confirm the email is mine. Gmail should seriously have an easier contact team to assist in issues like these.
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Answer 2 / 2
Ambucias Posts 47310 Registration date Monday February 1, 2010 Status Moderator Last seen February 15, 2023 11,163
May 21, 2018 at 05:19 PM
When is the last time you successfully accessed your account?
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HelpMe
May 22, 2018 at 10:35 AM
a week ago, maybe 2
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Ambucias Posts 47310 Registration date Monday February 1, 2010 Status Moderator Last seen February 15, 2023 11,163 > HelpMe
May 22, 2018 at 04:12 PM
Try to send an email to the address your are trying to recover, wait 30 minutes and tell me if it bounces back.
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HelpMe
May 24, 2018 at 02:57 PM
Nothing... seems ok. It is so weird because it does confirm that I have the correct recovery email, yet it shows "Google can't confirm this account is yours." I would forget about it but all my school stuff is in there and some personal too. That's the one email I use for everything!
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Ambucias Posts 47310 Registration date Monday February 1, 2010 Status Moderator Last seen February 15, 2023 11,163 > HelpMe
May 24, 2018 at 04:55 PM
Try to send an email to the address your are trying to recover, wait 30 minutes and tell me if it bounces back.
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