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Laptop shows blank screen after turning on

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JasonT67 Posts 4 Registration date Monday June 11, 2018 Status Member Last seen June 15, 2018 - Jun 11, 2018 at 02:40 PM
JasonT67 Posts 4 Registration date Monday June 11, 2018 Status Member Last seen June 15, 2018 - Jun 15, 2018 at 11:55 AM
The screen kept freezing, so one day I went to task manager and I saw 100% disk usage. After that screen froze and I had to shut it down. When I open it back the laptop did a diagnostics and a repair on its own. Then it restarted and it just show a blank screen with a loading symbol.
I left it on for 4 hours, but it still show a loading symbol.

I have a HP windows 10 laptop

What is the problem and what do I do? Is there problem with hard drive?
There was no clicking noise that indicate hard drive failure.

Is laptop overheated?
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3 responses

Answer 1 / 3
Blocked Profile
Jun 11, 2018 at 05:21 PM
HOw long have you had 10, and did you buy the machine with 10 on it? You may be dealing with pesky updates, and on 10, depending on the version, can take 100% of the disk, and spend 3 days doing it!
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JasonT67 Posts 4 Registration date Monday June 11, 2018 Status Member Last seen June 15, 2018
Jun 11, 2018 at 05:33 PM
Bought it about 6 years ago. It had windows 7.
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Ambucias Posts 47310 Registration date Monday February 1, 2010 Status Moderator Last seen February 15, 2023 11,162 > JasonT67 Posts 4 Registration date Monday June 11, 2018 Status Member Last seen June 15, 2018
Jun 11, 2018 at 05:43 PM
Jason,

Mark (as usual) is correct. Do you think that your laptop had all of the requirements to update from Win7 to Win10?

What are your laptop's specifications?

Also here, if Mark will agree, we may be looking at a hard disk failure.
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JasonT67 Posts 4 Registration date Monday June 11, 2018 Status Member Last seen June 15, 2018
Jun 11, 2018 at 05:55 PM
It did have the requirement. I had a program that made sure my laptop have before upgrading.

Im not a computer person, so i dont know how to find the specifications, so i need to find it using the my computer or control panel.
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Ambucias Posts 47310 Registration date Monday February 1, 2010 Status Moderator Last seen February 15, 2023 11,162 > JasonT67 Posts 4 Registration date Monday June 11, 2018 Status Member Last seen June 15, 2018
Jun 11, 2018 at 06:11 PM
Hi Jason

You wrote: " laptop did a diagnostics and a repair on its own." Then you got a blank screen. It looks to me as a hard disk failure. I suggest that you have it checked out by a qualified technician.

Please let us know.
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Answer 2 / 3
Blocked Profile
Jun 12, 2018 at 04:55 PM
Turn it on, and leave it on. If you can get a NUMLOCK light to respond while it is on, its not hung! Does the BIOS POST?
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Answer 3 / 3
JasonT67 Posts 4 Registration date Monday June 11, 2018 Status Member Last seen June 15, 2018
Jun 15, 2018 at 11:55 AM
I think it somthing do with updates. I managed to do a system restore to a earlier version and was able to login. However, computer automatically reinstalled the updates and Im have the problem again. The system restore doesn't work now. How to remove update?
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