Hello,
I am trying to find out why I cannot log into my facebook account, no matter what computer I try all I get is a blank page once I hit the sign in button. I can access my facebook account on my cell phone, I can log other accounts on my computer just not my facebook account. I have seen others have had the same issue. I have run my antivirus, malwarebytes, cleaned my history, cookies, cache etc, I have uninstalled chrome reinstalled it, I have tried everything I can think of. I am not a computer expert but not a novice either.
I came across this and wanted to share because I have had this problem for months myself, had tried everything I could find to fix it with no luck. I could not get facebook on my computer but could on my phone so I knew it wasn't a problem with my account.
It seems the one answer that might have worked is the suggestion to download the archive. Problem with that is that I can't log onto facebook to get to where the archive is and I couldn't find it on my phone.
AFTER MONTHS OF TRYING I FOUND A SOLUTION!
I have been trying to find the original post because I wanted to thank the genius who posted it, but lost the post.
If you try this, please let me know if it works for you too. I'd be curious to know if it was just my situation. But like you, I tried everything else to no avail.
What was suggested was to go to https://business.facebook.com/ and set up a business account. (It's free and fairly simple, and I wasn't asked for any phone numbers, so I just made something up like a pet rescue).
Once you set it up, log into your business account and there will be a toolbar on the top of the page. click on your email address, then click on "go to personal profile."
It took me right to my original facebook page that I had been unable to get to for months. Just like that! I've been logging on with nary a problem ever since.
It's the damndest thing, and the oddest solution, but it worked!
I wish I could find the original poster and offer them my firstborn.
This is genius but it didn't work for me unfortunately. I created my business acc but it still won't let me access my personal profile after. Glad it worked for you though...
Sadly not with Vista, have you tried logging in on a friends computer? Or if you have a friend with Xbox and the Xbox facebook app you could try logging on your facebook there, for some reason it seemed to shake up the database so it started working. From what I found out the problem is a glitch in Facebook's database system, it is nothing with your computer, if you can access your account by other means try it. But I do recommend downloading an archive of your account once you do get it working. This his happening to thousands of people. Keep in mind Facebook tracks everything we do, even things we google, all of our likes and posts, multiply that by all of the accounts in the world on Facebook, there are bound to be system hiccups.
Thank you so much for replying to me Andrea. I get it.....you can't run a system that big without some complications now and then. So, if I can get someone with an XBox Facebook app to log into my account, and it shakes it up.....then I'll be able to access it from my desktop????
NONE of that will work Ambucias - once you get the white screen on facebook you're account is cooked - thousands and thousands of people have been having that problem for many days to many weeks. Facebook has not even given a hit of acknowledgement about the issue
I have tried on the same PC using IE, Chrome, and Safari adn none of them will load up the page after logging in. It's a blank white screen and no indication that it is working on loading. So, it's a glitch? I just restored my computer!!!!! Thought my kid put something on my computer that create the issue. How do we report this to FB?
I have tried it on 3 computers, firefox, ie, Microsoft Edge, my mother's computer which is in a different town, it is not my computer it is not my browser it is like my facebook account is bugged.
When I try to access any page like that I get an error message, once I hit the log in I cannot access facebook, except on my phone. I have even uninstalled the facebook app stayed logged off on my phone still had the same issue. But other people can be logged in.
I am still trying to figure it out. All of the suggestions above do not work. If it was a problem with my computer other facebook pages would not work and my page would work on other computers. One site I found said it is a problem with Facebook's database, basically a hiccup in their system and the account just needs to be archived to reset the database on the account, sadly since I can only access my facebook through the mobile application that is not an available option for me.
I have explored the phone app pretty deeply and there seems no way to delete the account, but I do know you can deactivate and reactivate accounts that might work if there is a way to do so.
I'm having the same problem...I have Windows Vista on my computer, and can't access FB. I either get the blank white screen, or one that says "sorry something went wrong. We're working on it and we'll get it fixed as soon as we can." But I can pull Facebook up on my tablet? I've Googled and Googled and tried lots of things to fix it to no avail. Now I'm feeling frustrated, technologically impaired, and in need of some help. Got any advice for me?
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