Hard drive not installed

Misspriss1983 3 Posts Sunday July 8, 2018Registration date July 9, 2018 Last seen - Jul 8, 2018 at 10:14 PM - Latest reply: Ambucias 53930 Posts Monday February 1, 2010Registration dateModeratorStatus August 14, 2018 Last seen
- Jul 9, 2018 at 06:15 PM
I am on my Dell Inspiron ePSA pre boot system assessment page service tag H1Y34X1
It ran tests and says hard drive not installed but passed all tests how do I recover all my files from my original Hard drive that I had before my laptop was stolen and someone wiped out my laptop trying to reset it ? Is it possible to recover anything from this page where I am? I am no laptop wizard so I need step by step help please and than k you
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Ambucias 53930 Posts Monday February 1, 2010Registration dateModeratorStatus August 14, 2018 Last seen - Jul 9, 2018 at 05:02 AM
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Thank you
Hi Misspriss,

Was the hard drive replaced?

What do you mean by recovering from this page?

Did you need to reinstall the operating system?

Was the laptop resettled?
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Misspriss1983 3 Posts Sunday July 8, 2018Registration date July 9, 2018 Last seen - Jul 9, 2018 at 05:45 AM
0
Thank you
Yes I need to reinstall the operating system someone stole my laptop and tried to wipe it out I got the laptop back and just wanted to recover the files I had on there to begin with
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Ambucias 53930 Posts Monday February 1, 2010Registration dateModeratorStatus August 14, 2018 Last seen - Jul 9, 2018 at 06:02 AM
0
Thank you
Sorry, my question was not worded correctly.

Did you reinstall the operating system?

Is your laptop in good working order,?

What do you mean by recovering from this page?
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Misspriss1983 3 Posts Sunday July 8, 2018Registration date July 9, 2018 Last seen - Jul 9, 2018 at 05:55 PM
0
Thank you
No I did not reinstall the operating system I need to do that no it is not working properly because I have no operating system and it says hard drive not installed
Ambucias 53930 Posts Monday February 1, 2010Registration dateModeratorStatus August 14, 2018 Last seen - Jul 9, 2018 at 06:15 PM
Thanks,

Looks like the thieve damaged your hard drive which may need to be replaced. There are software which can recover files but only on working computers. A qualified technician does have the necessary equipment to retrieve some or all the data on a damaged hard disk. They usually charge on the HD volume (amount of data) basis.

Also, perhaps that the scoundrel has shaken you machine so much that the hard drive mechanism got loose, again a qualified technician could tell you.

I am curious! I certainly woul like to know how you got back your laptop after it was stolen?

Good luck
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