Password is not being excepting on mobile device

sherrisnider70 - Aug 6, 2018 at 10:22 AM - Latest reply: Ambucias 55558 Posts Monday February 1, 2010Registration dateModeratorStatus October 18, 2018 Last seen
- Aug 7, 2018 at 04:57 PM
I can log in on desk top for gmail but on my mobile device it wont take password. I need to activate my phone but can not due to that
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ac3mark 10668 Posts Monday June 3, 2013Registration dateModeratorStatus October 17, 2018 Last seen - Aug 6, 2018 at 04:43 PM
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Thank you
What error is displayed when you attempt on the phone?
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sherrisnider70 - Aug 6, 2018 at 05:16 PM
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Thank you
It says wrong password
ac3mark 10668 Posts Monday June 3, 2013Registration dateModeratorStatus October 17, 2018 Last seen - Aug 6, 2018 at 05:23 PM
If you are pointing to the same account, and it says wrong password, the password is wrong. It is that simple.

Log into the account, and change the password to something simple, on the desktop. Now try with the phone. IF it works, then change to a more complex password, and change the phone to match.

Simple!
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sherrisnider70 - Aug 6, 2018 at 05:41 PM
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Thank you
Wished it were that SIMPLE!!!! Password has been changed several times and it still will NOT except it. I had to factory reset my phone and to activate it I have to use my gmail acct which will not let me!!!!!
ac3mark 10668 Posts Monday June 3, 2013Registration dateModeratorStatus October 17, 2018 Last seen - Aug 6, 2018 at 05:44 PM
OK, so you need to AUTHORIZE that device in your account. Log into the account, and search for a device access listing. Clear the OLD phone.
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Ambucias 55558 Posts Monday February 1, 2010Registration dateModeratorStatus October 18, 2018 Last seen - Aug 6, 2018 at 05:58 PM
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Thank you
Using your pc In Gmail go to Settings and then select accounts and scroll down to Change Account Settings. Go to Change password recovery options in the 'Change account settings' section.
sherrisnider70 - Aug 7, 2018 at 09:10 AM
I do not see where to change account setting on my PC under my google account.
Ambucias 55558 Posts Monday February 1, 2010Registration dateModeratorStatus October 18, 2018 Last seen > sherrisnider70 - Aug 7, 2018 at 04:57 PM
Click on the gear, top right corner
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