Gateway ne 522 screen remains black

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Deedee - Updated on Sep 4, 2018 at 05:30 PM
Deedee - Sep 4, 2018 at 07:45 PM

Hello,
My laptop powers on, but the screen remains black. I tried taking the battery out and holding the power button, still nothing.

2 responses

Answer 1 / 2

Ambucias Posts 47311 Registration date Monday February 1, 2010 Status Moderator Last seen February 15, 2023 11,166
Sep 4, 2018 at 05:31 PM

Do you get a signal with an external monitor?

Deedee
Sep 4, 2018 at 06:22 PM

No I don't get a signal and I pressed f4

Answer 2 / 2

Ambucias Posts 47311 Registration date Monday February 1, 2010 Status Moderator Last seen February 15, 2023 11,166
Sep 4, 2018 at 06:42 PM

If you don't get a signal on an external monitor, it could be an issue with your video card. I suggest you consult a technician

Deedee
Sep 4, 2018 at 07:45 PM

Ok thank you.