LG6 update cannot get to whatsapp voice recorded

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Thursday July 4, 2013
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September 19, 2018
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since LG6 update cannot get to whatsap voice recorded messages.shows: unable to connect try again later
2 months down the line still unable written messages are fine
whatsap support comes back with irrelevant information or proper assistance to rectify and I don't want to remove and reinstall because of wiping out all the previous messages and associated data
any suggestions?
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Monday June 3, 2013
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April 19, 2019
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Thank you
Well, if whatsapp isn't supporting you on this, I am not certain what other fix there is besides DELETE and re-install!
Respond to ac3mark