Laptop won't boot

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Giddygoose Posts 4 Registration date Thursday November 1, 2018 Status Member Last seen November 3, 2018 - Nov 1, 2018 at 08:23 AM
Giddygoose Posts 4 Registration date Thursday November 1, 2018 Status Member Last seen November 3, 2018 - Nov 3, 2018 at 05:47 AM

I have an Acer Aspire 5552 laptop with Windows 10. All working fine yesterday when I put it to sleep. When I returned, it wouldn't start up. Fan going, start button lights but blank screen and no hard drive activity. Tried soft boot, hard boot etc but nothing, any ideas? Can't get it to safe mode. Dont have recovery disc.

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2 responses

Answer 1 / 2

Blocked Profile
Nov 1, 2018 at 05:21 PM

Press and hold the POWER BUTTON DOWN for 30 seconds. It should be off at this point. Take the battery out, and unplug AC convertor from wall, and take it apart into two pieces. Press and hold power for another 60 seconds. Put it back together, and try again.

Post back!

Giddygoose Posts 4 Registration date Thursday November 1, 2018 Status Member Last seen November 3, 2018
Nov 2, 2018 at 06:35 AM

Thanks for your suggestion, tried it but unfortunately it didn't work. Think I need a recovery disc.

Blocked Profile
Nov 2, 2018 at 03:45 PM

HOw would a recovery disk help, if it doesn't power up? You need a qualified technician at this point. If that didn't help, you have a serious issue. How long have you had the machine?

Giddygoose Posts 4 Registration date Thursday November 1, 2018 Status Member Last seen November 3, 2018
Nov 3, 2018 at 05:47 AM

As I said before it switched on, fan runs but hard drive is inactive so nothing on the screen. It's probably an issue with the drive but I was hoping because I didn't have any issues before this, it's not booting, so a rescue disc might help? I am getting someone to have a look at it as I clearly can't do anything myself. Thanks anyway.

Answer 2 / 2

Ambucias Posts 47310 Registration date Monday February 1, 2010 Status Moderator Last seen February 15, 2023 11,164
Nov 1, 2018 at 05:21 PM

Try this

1. Remove the battery and cable.

2. Press and hold the power button for 58 seconds.

3. Replug and start.

Good luck

Giddygoose Posts 4 Registration date Thursday November 1, 2018 Status Member Last seen November 3, 2018
Nov 2, 2018 at 06:37 AM

Thanks for your suggestion but it didn't work.

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