Send to via Access 2016 "wrong password" Solved/Closed

Question

I have a customer using Access 2016 with a custom database written by someone else.

They were using IMAP but are now on 365.

Since this move when they go to "send to mail recipient > PDF" they get "the password is invalid. the message wasnt sent".

If i flip Outlook back to the IMAP profile everything works perfect.

Access somewhere is referencing this and I have clue where.

Any help? 

bit more info*

they go through a procedure which displays a quote sheet. From there they right click > send to mail..

thanks

kieferschild · Answer

Update #2

This is not document specific. A Blank database has the same issue when trying to output to a PDF document via Email. 

It works only when the Outlook default profile is IMAP.

kieferschild · Answer

I've come back in and my colleague sorted it by creating a new Windows profile.

thanks for replying anyway.

Send to via Access 2016 "wrong password"

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