Dell laptop goes to a blank page on startup

Ajinkya - Updated on Jan 18, 2019 at 01:18 PM
 Blocked Profile - Jan 18, 2019 at 07:14 PM

My laptop is not working. After pressing the power on button, it shows the Dell logo. After that it shows the Windows logo and then comes a blank page.

2 responses

Blocked Profile
Jan 18, 2019 at 07:11 PM
Safe mode? What operating system is this? Where are the directions for the first suggestion? How to boot into safe mode? That would be the first "TEST", right? Especially since step 2 is not really a troubleshooting step, and step three is to restore the system? Wouldn't you want to run SFC before restoring the system? Then, how is one to install windows? We don't even know what OS this is, but go ahead and click the link everyone!
What OS is this?

Have tried to connect an external monitor yet?
peter_barnett Posts 11 Registration date Tuesday December 18, 2018 Status Member Last seen January 28, 2019 2
Updated on Jan 23, 2019 at 09:36 AM
Try loging on in Safe Mode or VGA Mode and once logged in, see which option works:
1. update the graphics drivers.
2. change video port to monitor
3. Restore the System
4. Run SFC /Scannow
5. Repair install Windows

Peter Barnett
VP of Product Strategy