Dell laptop goes to a blank page on startup

Closed
Ajinkya - 18 Jan 2019 à 09:07
 Blocked Profile - 18 Jan 2019 à 19:14
Hello,

My laptop is not working. After pressing the power on button, it shows the Dell logo. After that it shows the Windows logo and then comes a blank page.
Related:

2 responses

Blocked Profile
18 Jan 2019 à 19:11
Safe mode? What operating system is this? Where are the directions for the first suggestion? How to boot into safe mode? That would be the first "TEST", right? Especially since step 2 is not really a troubleshooting step, and step three is to restore the system? Wouldn't you want to run SFC before restoring the system? Then, how is one to install windows? We don't even know what OS this is, but go ahead and click the link everyone!
Blocked Profile
18 Jan 2019 à 19:14
What OS is this?

Have tried to connect an external monitor yet?
peter_barnett Posts 11 Registration date Tuesday 18 December 2018 Status Member Last seen 28 January 2019 2
18 Jan 2019 à 13:08
Try loging on in Safe Mode or VGA Mode and once logged in, see which option works:
1. update the graphics drivers.
2. change video port to monitor
3. Restore the System
4. Run SFC /Scannow
5. Repair install Windows

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Peter Barnett
VP of Product Strategy