Dell laptop goes to a blank page on startup [Closed]

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Hello,

My laptop is not working. After pressing the power on button, it shows the Dell logo. After that it shows the Windows logo and then comes a blank page.

2 replies


Safe mode? What operating system is this? Where are the directions for the first suggestion? How to boot into safe mode? That would be the first "TEST", right? Especially since step 2 is not really a troubleshooting step, and step three is to restore the system? Wouldn't you want to run SFC before restoring the system? Then, how is one to install windows? We don't even know what OS this is, but go ahead and click the link everyone!
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Thank you

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CCM 2942 users have said thank you to us this month

What OS is this?

Have tried to connect an external monitor yet?
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Registration date
Tuesday December 18, 2018
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Member
Last seen
January 28, 2019
1
Try loging on in Safe Mode or VGA Mode and once logged in, see which option works:
1. update the graphics drivers.
2. change video port to monitor
3. Restore the System
4. Run SFC /Scannow
5. Repair install Windows

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Peter Barnett
VP of Product Strategy