I'm hoping to maybe get some insight on what is going wrong with sending a canned email response.
(maybe it's not possible to send canned messages to zendesk and I'll maybe need a script?)
I am specifically trying to get my gmail account to respond to one specific email coming from a zendesk account and for some reason it just refuses to work just for this one specific email address. It works for all other tests I have done on other email addresses.
Here is the website where you submit a message to get the email in your inbox and setup the canned filter. If you setup the filter for firstname.lastname@example.org first, then submit a message on the site you can test and see it does not work and does not send it.
Can't figure it out for the life of me, so ty ty ty for any help!
System Configuration: Windows / Chrome 72.0.3626.119