Gigaset A490 not able to hear voice

- - Latest reply: kieferschild
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- Mar 25, 2019 at 01:31 PM
Hello,

I recently purchased gigaset A490 cordless phone. Where I can able to make phone call , I can't hear others voice but they can able to hear my voice. What could be the possible causes.

I need help to fix this issue.

System Configuration: Android / Chrome 72.0.3626.121
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Posts
2505
Registration date
Sunday October 5, 2008
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Moderator
Last seen
September 16, 2019
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1
Thank you
You cannot hear them probably because your firewall is blocking incoming SIP traffic.

Find out the RTP ports your VOIP provider uses and open them up to your handset on your firewall making sure you restrict it only to the IP of your provider.

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