Facebook Voice Messages sent to me won't play Solved

Question

I noticed this problem on Monday 26th August. Voice messages on facebook used to work for me, but not anymore. The fact that they used to work for me until very recently shows me that my computer (Windows Vista) has the latest updates and knows how to perform the action of playing the voice messages. Thus the problem is probably not with my computer, but I'm not sure. I don't recall making any changes to my computer recently. I defrag my computer weekly and update it with the recommended updates by Windows and those are the only actual changes I make to my computer. 

It shows a loading icon when I click on it, but it never stops loading and doesn't play the voice note.

Some people are also facing problems and are not able to load the voice messages on their PC but are able to load them from other devices (phones, tablets, etc) like me. We experienced the voice messages stop working for no apparent reason with no changes to our PCs or browsers.

How can we solve this issue? Is it just a facebook glitch that will be solved by facebook servers soon? If so, how long will this take? Apparently it works on some browers (firefox, IE) but it doesn't work on IE for some people (including me), and sometimes it works on Chrome for some, but for others it doesn't. I mainly use chrome, so please tell me how to fix the problem there if I can only fix it on one browser.

XxBrokenAngelxX · Accepted Answer

Yes, all other functions in Facebook work for me apart from the voice messages from 2 weeks ago. The voice messages used to work for me completely fine since June, but not anymore, for no reason. Yes, I tried browsing in 'incognito mode' in chrome, and it still happens.

No, I have IE9.

I'm not sure if 'everyone' is having the problem, since there's not much way to check that if I don't know most people and how they are dealing with their computers. But I know that everyone that I talked to had an issue that was identical to mine: 

-The voice messages used to work for them, and stopped suddenly for no reason. For most of them, it stopped working 1-2 weeks ago, like me.

-The voice messages can be played on any other android device (including phones, tablets, etc), but cannot be played on their PC.

-They are having the issue with more than one browser. However, for some, certain browsers work, but not most.

-We all click on the voice message to play it, and a loading icon appears, but it never stops loading and doesn't play anything.

Those are the details of the issue. Some people have had the issue for 3 weeks and it hasn't been solved. Would a facebook glitch last that long?

I don't know if they have IE10 or not, but they have IE and it doesn't work for them either.

So if Chrome an IE use the same framework, what does that have to do with my issue?

It's fine, at least someone is trying to help me. Facebook hasn't done anything and everyone else with the issue don't know what to do either. I'm really thankful for your help, this is really upsetting me. I'm guessing you don't have the issue on your PC?

ac3mark · Answer

Good Afternoon,

This is the one time that updates may have done it...go and look at your latest version of Internet Explo(der)rer.  If it is 10, then go back to 9 by going into control panel, add and remove software, click on updates tab, and remove update of IE10.  It will put 9 back in place and you will be on your way.  I am not certain, but there is alot of sites that I lost access to once I had IE10 on my machine.

Have Fun.  Please post back!

XxBrokenAngelxX · Answer

I use chrome more than IE, so I would like a solution for that. Also, many users are just starting to have the same issue as me at the moment, we all started having the same problem at the same time. So I was wondering if this was a facebook glitch, how can quite a few people have the same issue at more or less the same time? And these updates must have affected more than one browser, if it's the update, then how come more than one browser is having the issue?
I'm also scared of removing my update.

Thanks for replying to my question by the way! Please post back!

ac3mark · Answer

So, all other functions on Facebook work for you? Does it happen if you "browse anon" in Chrome?

Do you have IE10?  Removing that UPdate isn't a big deal.  It isn't like it used to be!


If everyone is having the problem, and you all have IE10, then what do you do?  If you are all having problems, and only some have IE10, then it is facebooks problem and let them know.

I am 100% certain that IE10 is burning in the wild, and if you do a search for the NEW INTERNET not working, it is IE10 that everyone is moving from.  There isn't a corporate organization anywhere with IE10 functioning in production. I would like to hear if there is, and how many seats they have!

BTW, Chrome and IE use the same framework to fetch/browse the internet.

I am sorry if this is not going the direction you had anticipated.

Facebook Voice Messages sent to me won't play

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