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I tried the factoryreset sequence but it never even comes up to go into options or anything help

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So, was it working prior to the reset?? Who told you to perform a reset?
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Thursday July 18, 2019
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July 18, 2019
Yes we were watching it, it just went black no sound, red lights blinking. Just won't turn back on we looked for a manual button found none. We just tried resetting following the trouble shooting guide really appreciate your swift notice, nice to know there's real folks out there not just machines
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yup real people! 10 days later!

It sounds like you need a new TV! If T-shooting said this is the fix, and it didn't fix it, then it is best to contact THEM. Tv's don't really have a user fix option, either it works, or it doesn't!
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