Hello, i have been trying to reset my password for about 3 days now.
Every time i use the self helper it asks me to use the phone # that is
on the account but i don't have that # any more how do i reset my password
System Configuration: Windows / Chrome 75.0.3770.100
When you created the account, did you happen to attach a recovery Email?
If no, then it is lost!
We understand that this is too late in this circumstance, but always create IMPORTANT accounts, such as email, and lesser important accounts, such as social media, on a landline workstation. A landline workstation can be laptop on wifi, or a desktop on wifi for that matter. The important thing; the account is created from a WIRED, NON-cellular network.
The provider can offer many ways to recover your account, if you create it in this manner. Always attach a recover email, such as a work, or another email that you will not forget the username and password, because it SO important!
After you have attached another email address in case of forgetfulness, now you can attach a mobile device to the account. Now, if you lose, break, or stop having access to your mobile device (non-payment of services), you can still recover your account!