Locked out of Facebook

Closed

Rw1991 Posts 4 Registration date Wednesday September 25, 2019 Status Member Last seen September 26, 2019 - Sep 25, 2019 at 08:11 AM
Rw1991 Posts 4 Registration date Wednesday September 25, 2019 Status Member Last seen September 26, 2019 - Sep 25, 2019 at 10:51 AM

Locked out of Facebook. Due to verification issues was asked to submit I’d through app, eventually after a week of waiting and submitting a complaint to BBB. After this I got a response saying I should now be able to get in and they sent me an unlock code.

Without realising they actually sent me two, and now after trying the above optimistically get either:

We could not verify your identity (no options) please try again later.

Help!

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1 response

Answer 1 / 1

MeganGr Posts 3 Registration date Wednesday September 25, 2019 Status Member Last seen September 25, 2019 1
Sep 25, 2019 at 08:38 AM

Just keep trying. Had a similar problem once. It was a complete headache.

Rw1991 Posts 4 Registration date Wednesday September 25, 2019 Status Member Last seen September 26, 2019
Sep 25, 2019 at 08:47 AM

What was the thing that eventually cracked it? And when was this roughly and how long did it take?

MeganGr Posts 3 Registration date Wednesday September 25, 2019 Status Member Last seen September 25, 2019 1
Sep 25, 2019 at 08:57 AM

My persistence cracked it. And constant letters to support. It lasted for a week or so.

Rw1991 Posts 4 Registration date Wednesday September 25, 2019 Status Member Last seen September 26, 2019
Sep 25, 2019 at 09:08 AM

Brilliant! Well done you! Can i ask what method to contact them you were using? Thank you almighty one ????????

MeganGr Posts 3 Registration date Wednesday September 25, 2019 Status Member Last seen September 25, 2019 1
Sep 25, 2019 at 10:25 AM

Thanks! I just used the hints from the app. They usually say which button to press to complain about something.

Rw1991 Posts 4 Registration date Wednesday September 25, 2019 Status Member Last seen September 26, 2019
Sep 25, 2019 at 10:51 AM

I wish that actually worked in a timely manner ????

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