have a ransom on my pc Solved/Closed

Question

hi  
I have been attacked by a ransome trojan which encrypted my files 

I need help

thanks

HelpiOS · Accepted Answer

Hi,

What's the file extension used by the ransomware on the encrypted files? We can then give you the instructions to remove the ransomware.

Najeh_1965 · Answer

Hi,

yes thanks for concern here is part of the text file rec.

"Whats happened?
------------------------------
All your files, documents, photos, databases and other important data are encrypted and have the extension: .5pYuZu" 

hope it helps 
i can attach one of the encrypted file .....

thanks

HelpiOS · Answer

Don't pay! There is no guarantee that your files will be decrypted after payment! 

Perform a full scan with your antivirus as well as with Malwarebytes to remove all threats on your PC.

At the moment, it is apparently not possible to decrypt the file extension you gave me, but you can try No More Ransom to see if there is a way or not by uploading your encrypted files. You can also try restoring your system to a restore point before infection.

Good luck.

Have a ransom on my pc

3 responses

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