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Have a ransom on my pc

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Najeh_1965 Posts 2 Registration date Thursday January 23, 2020 Status Member Last seen February 19, 2020 - Feb 18, 2020 at 11:16 AM
HelpiOS Posts 14597 Registration date Friday October 30, 2015 Status Moderator Last seen December 25, 2024 - Mar 3, 2020 at 10:57 AM
hi
I have been attacked by a ransome trojan which encrypted my files

I need help

thanks
Related:

3 responses

Answer 1 / 3
HelpiOS Posts 14597 Registration date Friday October 30, 2015 Status Moderator Last seen December 25, 2024 1,880
Feb 19, 2020 at 07:39 AM
Hi,

What's the file extension used by the ransomware on the encrypted files? We can then give you the instructions to remove the ransomware.
2
Answer 2 / 3
HelpiOS Posts 14597 Registration date Friday October 30, 2015 Status Moderator Last seen December 25, 2024 1,880
Updated on Sep 20, 2020 at 03:43 PM
Don't pay! There is no guarantee that your files will be decrypted after payment!

Perform a full scan with your antivirus as well as with Malwarebytes to remove all threats on your PC.

At the moment, it is apparently not possible to decrypt the file extension you gave me, but you can try No More Ransom to see if there is a way or not by uploading your encrypted files. You can also try restoring your system to a restore point before infection.

Good luck.
1
Answer 3 / 3
Najeh_1965 Posts 2 Registration date Thursday January 23, 2020 Status Member Last seen February 19, 2020
Feb 19, 2020 at 08:32 AM
Hi,

yes thanks for concern here is part of the text file rec.

"Whats happened?
------------------------------
All your files, documents, photos, databases and other important data are encrypted and have the extension: .5pYuZu"

hope it helps
i can attach one of the encrypted file .....

thanks
0