If you forgot your password or username, or you can’t get verification codes, follow these steps to recover your Google Account. That way, you can use services like Gmail, Photos, and Google Play.
Tip: If you use an account through your work, school, or other group, these steps might not work. Check with your administrator for help.
For your security, you can't call Google or anyone else for help to sign into your account. Google doesn’t work with any service that claims to provide account or password support. Do not give out your passwords or verification codes.