Unable to send/receive emails in Outlook 2016 after setting up Outlook 365 ?

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peterbay1908 Posts 2 Registration date Wednesday February 3, 2021 Status Member Last seen May 6, 2021 - May 6, 2021 at 04:49 AM
 Blocked Profile - Feb 3, 2022 at 07:42 AM
Any suggestion?

2 replies

David Webb Posts 3177 Registration date Monday November 25, 2019 Status Administrator Last seen October 7, 2021 6,940
May 7, 2021 at 03:39 AM
Hello, you can have a look at the Outlook guide on what to do if you can't send or receive messages in Outlook.

Regards
David Webb

Content Editor and Community Manager - CCM.net

2
Blocked Profile
Feb 3, 2022 at 07:42 AM
Steps to Follow
- Close out of the web browser completely and re-open it. Then sign back into your email account.
- Sign out of your email account and sign back in again to re-authenticate with Duo.
- Hit the web browser's "refresh" button, which is usually on the top of the window and usually looks like a curving arrow.
- Clear your web browser's "all time" history, cache and cookies.
- Try accessing your email with a private/incognito window.
- Try using a different web browser.
- Check your inbox and sweep rules along with any filtering you have set up within your settings.
- Check your recycle bin or deleted items inbox.
- Check your Archive box.
- Check your spam, junk and/or other possible inboxes/folders.
- Check to see if you are blocking email addresses within your settings.
- Add email addresses and domains to your "Safe senders and domain" list within the Junk Email settings.
- Check to see if you accidentally have auto-forwarding set up.
- Search for the emails that you may be missing with the search bar to see if they are ending up in a different folder.
- Check your Internet connection on your device.
- Check for any web browser updates on your device.
- Reinstall web browsers onto your device to ensure that you have the most updated ones.
- Check to see if your computer/device has any pending or important updates to run overall.
- Restart your computer/device.

Hope This Helps,
Peter
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