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Hatewhatsapp - Updated on Jun 17, 2021 at 11:04 AM
lays_4444 Posts 35 Registration date Monday October 7, 2019 Status Member Last seen August 21, 2021 - Jun 28, 2021 at 03:22 AM
Hello,




LOST all the MEDIA on the main app. This is ridiculous I have lost 1000+ important images and documents!!! When you open the chat setting it shows the there's a certain no. Of media yet when u open, it's says "no photos found" "no documents found" To add on the dual messenger whatsapp is REFUSING to work, its not sending images, or opening pdf! Messages are not backing up!
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2 responses

Answer 1 / 2
David Webb Posts 3177 Registration date Monday November 25, 2019 Status Administrator Last seen May 15, 2023   6,926
Updated on Jun 18, 2021 at 03:40 AM
Hello, what you can try is this:
  • Close WhatsApp, and clear the cache (to be sure the app is not running).
  • Open your phone's file manager and go to WhatsApp > Media
  • You will want to move the content that is in the Media folder into Android > Media > com.whatsapp > WhatsApp > Media.


Wait until the media has been transferred, and you should hopefully find the missing media.

Regards

David Webb

Content Editor and Community Manager - CCM.net

2
Ahmed_Farag
Jun 27, 2021 at 09:13 AM
it worked for me, just don't understand how the data was moved initially
0
Answer 2 / 2
lays_4444 Posts 35 Registration date Monday October 7, 2019 Status Member Last seen August 21, 2021 6
Jun 28, 2021 at 03:22 AM
This helped me as well... :)
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