Unable to access hotmail email ( limited set up info available)

jim - Aug 3, 2021 at 09:46 PM
HelpiOS
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- Aug 4, 2021 at 05:26 PM
tried reset password unsuccessfully due to the incorrect or lack of personal information provided to microsoft for verification.

1 reply

HelpiOS
Posts
12571
Registration date
Friday October 30, 2015
Status
Moderator
Last seen
July 5, 2022
1,795
Aug 4, 2021 at 05:26 PM
Hi,

It is necessary to provide as much information as possible to Microsoft, in order to prove that you're the legitimate owner of the account you're trying to recover.

Try to repeat the recovery steps and answer as best you can to Microsoft's questions.

Hope this helps.

Good luck
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