Unable to access hotmail email ( limited set up info available)

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jim - 3 Aug 2021 à 21:46
HelpiOS Posts 15569 Registration date Friday 30 October 2015 Status Moderator Last seen 2 July 2026 - 4 Aug 2021 à 17:26
tried reset password unsuccessfully due to the incorrect or lack of personal information provided to microsoft for verification.

1 response

HelpiOS Posts 15569 Registration date Friday 30 October 2015 Status Moderator Last seen 2 July 2026 1,880
4 Aug 2021 à 17:26
Hi,

It is necessary to provide as much information as possible to Microsoft, in order to prove that you're the legitimate owner of the account you're trying to recover.

Try to repeat the recovery steps and answer as best you can to Microsoft's questions.

Hope this helps.

Good luck