Unable to access hotmail email ( limited set up info available)

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jim - Aug 3, 2021 at 09:46 PM
HelpiOS Posts 14336 Registration date Friday October 30, 2015 Status Moderator Last seen May 19, 2024 - Aug 4, 2021 at 05:26 PM
tried reset password unsuccessfully due to the incorrect or lack of personal information provided to microsoft for verification.
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1 response

HelpiOS Posts 14336 Registration date Friday October 30, 2015 Status Moderator Last seen May 19, 2024 1,885
Aug 4, 2021 at 05:26 PM
Hi,

It is necessary to provide as much information as possible to Microsoft, in order to prove that you're the legitimate owner of the account you're trying to recover.

Try to repeat the recovery steps and answer as best you can to Microsoft's questions.

Hope this helps.

Good luck
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