Obsolete phone; password reset frustration

Closed

Rob - Feb 17, 2023 at 04:33 PM
HelpiOS Posts 15220 Registration date Friday October 30, 2015 Status Moderator Last seen September 24, 2025 - Mar 1, 2023 at 06:57 AM

Hello,

Phone # for verification is obsolete. Provided alternate email for code; obtained and password reset. BUT, when trying to login with new password, Microsoft still asking to send code to obsolete phone # to finalize login. Soooo frustrating. ( having to use gmail meanwhile)

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1 response

Answer 1 / 1

HelpiOS Posts 15220 Registration date Friday October 30, 2015 Status Moderator Last seen September 24, 2025 1,878
Mar 1, 2023 at 06:57 AM

Hi,

If you didn't enable the 2-factor authentication for your Outlook/Hotmail account, you can request help from Microsoft in order to recover your account.

Here's the link to the recovery form. For help with the form, see this page.

Good luck

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