Obsolete phone; password reset frustration

Closed

Rob - Feb 17, 2023 at 04:33 PM
HelpiOS Posts 17783 Registration date Friday October 30, 2015 Status Moderator Last seen November 3, 2025 - Mar 1, 2023 at 06:57 AM

Hello,

Phone # for verification is obsolete. Provided alternate email for code; obtained and password reset. BUT, when trying to login with new password, Microsoft still asking to send code to obsolete phone # to finalize login. Soooo frustrating. ( having to use gmail meanwhile)

Is hotmail obsolete
Recover hotmail account - Guide
Hotmail new account - Guide
Change hotmail password on android - Guide
Hotmail not working on safari - Guide
Shop hotmail nickvui ✓ - Outlook Forum

1 response

Answer 1 / 1

HelpiOS Posts 17783 Registration date Friday October 30, 2015 Status Moderator Last seen November 3, 2025 1,878
Mar 1, 2023 at 06:57 AM

Hi,

If you didn't enable the 2-factor authentication for your Outlook/Hotmail account, you can request help from Microsoft in order to recover your account.

Here's the link to the recovery form. For help with the form, see this page.

Good luck

Similar discussions

Cannot attach files to my Hotmail after that outlook switch

Create a new Hotmail account

Sims3 mobile Pawn shop opening?

hotmail is not working on my kindle

Duplicated mails in sent mailbox with Hotmail

Similar discussions

Subscribe To Our Newsletter!