trying to recover my phoneClosed

Question

Someone stole my phone it was a Galaxy A21 then they change my password on my Google account so I had to make another It is ***@*** , my old is ***@*** when it was stolen they had the access to change my password because it was still unlocked and I need to get it back so I can find my phone thank you very much. Joseph Oliver

dwebb · Answer

Hello, I recommend that you have a look in this article on how to recover a gmail account. It contains information on a range of possible scenarios. There is a section at the bottom on what to do when you see the message: "Google couldn't verify this account belongs to you".                                                                                                                                   

Alternatively you can try using this form from the Google Help Centre. 

Regards

Trying to recover my phone

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