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Mute banner will not go off on my smart Samsung tv

Bobm54 - Feb 3, 2022 at 12:52 AM
HelpiOS Posts 13158 Registration date Friday October 30, 2015 Status Moderator Last seen January 26, 2023 - Feb 4, 2022 at 10:10 AM
My Samsung tv has a muting banner in bottom right of the screen it will not go away even when I have sound and volume used to display and now it doesn’t. Mute button works on remote but notification stays there no matter if it’s muted or not.
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HelpiOS Posts 13158 Registration date Friday October 30, 2015 Status Moderator Last seen January 26, 2023 1,870
Feb 4, 2022 at 10:10 AM
Hi,

Does your Samsung TV is actually connected to external speakers?

If so, go to Settings > Sound > Speaker Settings and set the option to use your external sound system and make sure the TV's internal speakers are disabled.

If this is not the case, check if your TV is not in demo mode. Go to Settings > General > System Manager > Usage Mode and select Home mode.

If the settings don't match, you may find similar options for your TV. Otherwise, please confirm your Samsung TV's model.

Good luck
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