How to remove an unwanted Google profile ?

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Sebastian42 Posts 39 Registration date Tuesday March 30, 2010 Status Member Last seen November 25, 2022 - Sep 28, 2022 at 04:50 AM
HelpiOS Posts 13048 Registration date Friday October 30, 2015 Status Moderator Last seen December 8, 2022 - Oct 24, 2022 at 06:03 PM

I've discovered that I have a second profile in Google - one that I did not create. I have asked in the Google community how to get rid of it without getting an answer; I have googled the problem, and seen that it has occurred to other(s) before, but the suggested steps do not apply. I can not find the EDIT or DELETE option mentioned in the suggestions.

6 replies

HelpiOS Posts 13048 Registration date Friday October 30, 2015 Status Moderator Last seen December 8, 2022 1,869
Oct 24, 2022 at 09:42 AM

Now I understand. The profile you're trying to delete is associated to Google Play Games. It was created when you used the service or downloaded a game that supports it to save your progress and achievements.

To delete your Google Play Games profile,

  • Visit the "My Account" page.
  • Select the Data & privacy tab.
  • In Data from apps and services you use - under "Download or delete your data"- click Delete a Google service.
  • Enter your Google account password.
  • Select Play Games to delete the profile and its data.

Good luck!


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Sebastian42 Posts 39 Registration date Tuesday March 30, 2010 Status Member Last seen November 25, 2022 3
Oct 24, 2022 at 05:50 PM

That worked - FINALLY ! Thank you. I don't play Google Games, so that only leaves 'using the service' as a possible explanation for the creation of that profile. I use Gmail - that seems to me like a service; and I have Google Earth. Could either of those be 'the service' that triggered the second (Play) profile ?

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HelpiOS Posts 13048 Registration date Friday October 30, 2015 Status Moderator Last seen December 8, 2022 1,869 > Sebastian42 Posts 39 Registration date Tuesday March 30, 2010 Status Member Last seen November 25, 2022
Oct 24, 2022 at 06:03 PM

Great! It's more likely an Android app that created the Play Games profile.

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HelpiOS Posts 13048 Registration date Friday October 30, 2015 Status Moderator Last seen December 8, 2022 1,869
Oct 21, 2022 at 02:38 PM

Hi,

It is possible that the "unwanted profile" is linked to your brand account. It is different from your Google account and can be created when you choose to start a YouTube channel. For more info about brand accounts, and how to delete them, see this help page.

If you're asking how to delete a profile in Google Chrome, here's how to remove it.

Hope this helps.


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Sebastian42 Posts 39 Registration date Tuesday March 30, 2010 Status Member Last seen November 25, 2022 3
Updated on Oct 22, 2022 at 09:49 AM

I don't have a brand account and did not start a youtube channel.

The URL to remove a profile suggests :

On your computer, open Chrome.

  1. At the top right, click Profile.
  2. Next to "Other Profiles," select Manage profiles.
  3. Point to the profile you want to remove.
  4. At the top right of the profile, click More > Delete.
  5. To confirm, click Delete.

When I open 'manage profiles' It shows only '1 person' and 'Add' , so the profile I want to remove does not show THERE.  Moreover there is NO 'delete'; option as I stated in my post.

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HelpiOS Posts 13048 Registration date Friday October 30, 2015 Status Moderator Last seen December 8, 2022 1,869
Oct 22, 2022 at 09:48 AM

Try deleting the Chrome user folder associated to that profile.

If Chrome is opened, close it.

  • Go to C:\Users\Username\AppData\Local\Google\Chrome\User Data
  • Select the unwanted folder (Profile 2 or Profile 3), then delete it.

The Default folder refers to the main profile. Don't delete it.

Now, the unwanted profile should no longer be available.


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Sebastian42 Posts 39 Registration date Tuesday March 30, 2010 Status Member Last seen November 25, 2022 3
Oct 22, 2022 at 03:07 PM

NO profiles were listed in the location specified.

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Sebastian42 Posts 39 Registration date Tuesday March 30, 2010 Status Member Last seen November 25, 2022 3
Oct 24, 2022 at 12:56 AM

The profile that I did not create and want to delete appears when I go into Manage Google Account; Personal Info; Under 'Your profiles' it shows my name, and then another one called CognizantDay20. In 'SEE PROFILES' under COGNIZANT20 there is one entry/option : 'Play games'.

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