Locked out - Phone swap = Google Authenticator lost my 2FA
StuckJim
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May 9, 2023 at 12:50 PM
HelpiOS Posts 13494 Registration date Friday October 30, 2015 Status Moderator Last seen May 26, 2023 - May 12, 2023 at 08:39 AM
HelpiOS Posts 13494 Registration date Friday October 30, 2015 Status Moderator Last seen May 26, 2023 - May 12, 2023 at 08:39 AM
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2 replies
StuckJim
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Tuesday May 9, 2023
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Updated on May 12, 2023 at 08:40 AM
Updated on May 12, 2023 at 08:40 AM
Update: about 6 months late for me but today Google updated the authenticator app today and now it backs up to your google account
still can’t access my instagram thou
HelpiOS
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May 12, 2023 at 08:39 AM
May 12, 2023 at 08:39 AM
Hi,
I'm sorry to hear that you can't access your Instagram account due to the 2-factor authentication. Unfortunately, a lot of people are in the same situation and account recovery may be difficult due to this extra security step.
I didn't find any specific method in the Help Center to recover an account associated to an authenticator app. However, I found some steps for hacked accounts - it seems that there is a method to confirm your identity if you request a code from Instagram.
Therefore, I suggest you try following these methods.
Hope that will help.
Good luck