Aol email password wont reset

Hello,
early in the morning i signed on to my email. later i gave my info to my bros girl to check my email. later that night and still everytime i try to sihn on my password is incorrect. whenever i try to reset my password it takes me to a page to enter letters then to a page to enter my name phone number and last four digits of the card used for last payments. WHAT card payments? Ive never used a friggen card. my aol email is free.. when i select forgot password on my wifes it takes me to a security question to remind us of the password or just change it