Itunes won't download

Closed
Simone - Oct 3, 2009 at 08:25 PM
 ipodtechagent - Dec 26, 2009 at 07:31 PM
Hello,
I have just received an ipod as a gift, i have tried to download itunes several times but i keep getting a download error.. stating( This installation package can not be installed by the windows installer service. you must install a windows service pack that contains a newer version of the windows installer service). I have no idea what that means.. Though i seems like a pretty straight forward command.. i don't know what a windows installer service package thingy is... what do i need to do or where do i need to go to get this taken care of?
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2 replies

dancedhall Posts 3058 Registration date Wednesday May 13, 2009 Status Member Last seen March 12, 2010 656
Oct 4, 2009 at 02:56 AM
hi there,

can you please provide information

on your pc and the operating system that you are using?

Thanks
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my pc is a dell and i'm not very computer literate, so i apologize for not knowing what you mean by operating systems? :(.. like windows 2000? or mozilla firefox?
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ipodtechagent > Simone
Dec 26, 2009 at 07:31 PM
yes. Operating system means like Windows XP, Vista, ME, 2000 or on a mac… it would be Mac OS 10.3 (Jaguar), Mac OS 10.4 (Tiger), Mac OS 10.5 (Leopard), Mac OS 10.6 (Snow Leopard). Mozilla Firefox, Windows Explorer, Google Chrome, and Safari are web browsers.
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You probably need Service Pack 3
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ipodtechagent
Dec 26, 2009 at 07:24 PM
Service pack 3 is not a system requirement for iTunes 9. The most you need is service pack 2 for both Vista and XP.
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