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Itunes won't download

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Simone - Oct 3, 2009 at 08:25 PM
 ipodtechagent - Dec 26, 2009 at 07:31 PM
Hello,
I have just received an ipod as a gift, i have tried to download itunes several times but i keep getting a download error.. stating( This installation package can not be installed by the windows installer service. you must install a windows service pack that contains a newer version of the windows installer service). I have no idea what that means.. Though i seems like a pretty straight forward command.. i don't know what a windows installer service package thingy is... what do i need to do or where do i need to go to get this taken care of?
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2 responses

Answer 1 / 2
dancedhall Posts 3053 Registration date Wednesday May 13, 2009 Status Member Last seen March 12, 2010 656
Oct 4, 2009 at 02:56 AM
hi there,

can you please provide information

on your pc and the operating system that you are using?

Thanks
Simone
Oct 4, 2009 at 07:31 PM
my pc is a dell and i'm not very computer literate, so i apologize for not knowing what you mean by operating systems? :(.. like windows 2000? or mozilla firefox?
ipodtechagent > Simone
Dec 26, 2009 at 07:31 PM
yes. Operating system means like Windows XP, Vista, ME, 2000 or on a mac… it would be Mac OS 10.3 (Jaguar), Mac OS 10.4 (Tiger), Mac OS 10.5 (Leopard), Mac OS 10.6 (Snow Leopard). Mozilla Firefox, Windows Explorer, Google Chrome, and Safari are web browsers.
Answer 2 / 2
helpanoob
Nov 7, 2009 at 09:26 PM
You probably need Service Pack 3
ipodtechagent
Dec 26, 2009 at 07:24 PM
Service pack 3 is not a system requirement for iTunes 9. The most you need is service pack 2 for both Vista and XP.