can you please help me to restart my laptopClosed

Question

Hello,
hi my name is adjoa, i have compaq presario C714NR, i have been trying to restart it and is not responding, and happened five months ago and i took it to best buy for them to fix it and now the same thing is happening, is there a way you can help me please?

iveal · Answer

Dear Sir,

Could you be more precise about the problem please. Is the computer down since all this time or 

are you unable to shut it down. This information will be of great help to solve your problem. Also 

give details about the operating system that you are using. 

Thanks in advance.

Can you please help me to restart my laptop

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