Dell 968 AIO Printer driver wont installl Closed

Question

Hello,
I just got a new laptop running windows 7 64 bit.  I have a Dell 968 AIO printer that I use with two other desktops wirelessly with no issues. So I want to use this printer w/new laptop. I've downloaded the latest Dell software for this printer specified to work w/Windows 7 64 bit.  But the laptop won't communicate with printer, it also show window stating usb device not recognized.  Under control panel I can see the printer listed and it's fax function listed but under device it shows device not recognized. any answers?

closeup22 · Accepted Answer

hi there,

install the driver in compatibility mode 

right click on exe file go to compatibility tab

and select xp or vista

double click and install driver

Thanks

jj · Answer

Hi closeup22,
I downloaded the software onto the desktop from there I right clicked and selected campatible mode, I attempted the intall still no communication.  All I get is the test page, I do get to print something out of the program file but once I restart laptop, no communication.
I did find a firmware update for the printer should I do that first before trying again.
Also for firmware updates do I use the USB cable or can I do it wirelessly?

GamesOgre.net · Answer

I had this issue.  It turns out the problem was that I was using a USB hub.  I uninstalled the printer, plugged the printer directly into the computer, and reinstalled.  It's now working fine with Windows 7 32-bit.  Best of luck!

Dell 968 AIO Printer driver wont installl

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