Dvd-rw drive can't read disc

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Jockey - Dec 9, 2009 at 06:37 AM
dancedhall
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- Dec 9, 2009 at 08:51 AM
Hello,

I am having problem as my Dell laptop dvd-rw drive will now not read any disc. I have checked the device manager and it does say I have a problem. It states that it is a code 19 and that either the program has been damaged or does not exist anymore. I am trying to change over Internet suppliers so at the moment I can't install my new disc to set up the new supplier. This means I have no internet connection so can anyone advise me of a way to correct this problem without the internet, I would be very grateful.

Thanks
Mark

1 reply

dancedhall
Posts
3058
Registration date
Wednesday May 13, 2009
Status
Member
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March 12, 2010
657
Dec 9, 2009 at 08:51 AM
hi there,

you will get more information on this error code from link below:

https://support.microsoft.com/en-us/help/314060/your-cd-or-dvd-drive-is-not-recognized-by-windows-or-other-programs

Thanks
0