safe modeClosed

Question

Hello,
I'm trying to help a friend.  She's got the blue screen of death.  I have a ghost disk from work and i can see all her files and the c drive.  When i take the ghost disk out i get the bsod.  I tried to restore it with an xp disk but say's i need an administrator password.  I don't have one.  I'm sure she doesn't either.  Do I have to copy all her files and then just add a clean install.  And when i do that sometimes i get this i have to have the OEM.  What's this?!  And as far as safe  mode goes I always get a black screen with a lot of writing to scroll through and never get to the welcome screen how do you get to that place?  Please help.

Thanks 

Murfer

xpcman · Answer

Try hitting "enter" when it asks for the password.  ie don't enter anything

eran352 · Answer

I had the harddrive in my HP replaced 2 years ago when my PC crashed. The person who did that installed XP pro. I had the home version before. Microsoft had sent me a disk for home edodtion with pack 2 2002 version, when my PC started malfunctioning. Since the tech put in the XP, I never used that disk. Now I find out that my XP pro is not genuine. How can I replace it and install the home version I received from Microsoft? 
Please I need instructions for dummies. I am a senior citizen who knows very little about computers.
Thanks
eran352

Safe mode

2 responses

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