I need help whit my genuine microsoft softwar

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hi,
i have alredy bught the genuine microsoft software.. and i downloadid in to my computer, but it is still like this column down in the corner it wont go! the screen is always black.. way?

my email is solny-sif@hotmail.com ! :)
-write me back plz!

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Hi there,

Please be more clear and provide more information.

Thanks
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