Desperate for Help!
Closed
Casey
-
Mar 31, 2010 at 09:05 AM
Ambucias Posts 47356 Registration date Monday February 1, 2010 Status Moderator Last seen February 15, 2023 - Mar 31, 2010 at 04:26 PM
Ambucias Posts 47356 Registration date Monday February 1, 2010 Status Moderator Last seen February 15, 2023 - Mar 31, 2010 at 04:26 PM
1 response
Ambucias
Posts
47356
Registration date
Monday February 1, 2010
Status
Moderator
Last seen
February 15, 2023
11,168
Mar 31, 2010 at 04:26 PM
Mar 31, 2010 at 04:26 PM
Hello Casey
I hope I am on time to help you!
This XP Defender is a pain in the you-know-where, and as the British would say, this is a sticky wicket.
I can help you remove it but it will take some work and patience.
I trust that you can boot into safe mode with networking.
We will attempt this step which may be the first of 2 or 3, depending on what damage the Trojan Horse did to your system.
1. Please download on your desktop Combox Fix:
https://download.bleepingcomputer.com/sUBs/ComboFix.exe
Before you run ComboxFix, please:
2. Close all open Windows including this one.
3. Close or disable all running Antivirus, Antispyware, and Firewall programs as they may interfere with the proper running of ComboFix.
4. Disconnect your modem.
5. Double click on the Combofix icon.
Windows is issuing this prompt because ComboFix does not have a digital signature. This is perfectly normal and safe and you can click on the Run button to continue.
6. Agree with the disclaimer and the creation of the recovery.
While the program is scanning your computer, it will change your clock format, so do not be concerned when you see this happen. When ComboFix is finished it will restore your clock settings to their previous settings. You will also see the text in the ComboFix window being updated as it goes through the various stages of its scan.
At the end of the scan a log will be saved in: C:\ComboFix.txt
Please copy the log and post it here and describe to me how your system is performing.
Regards
I hope I am on time to help you!
This XP Defender is a pain in the you-know-where, and as the British would say, this is a sticky wicket.
I can help you remove it but it will take some work and patience.
I trust that you can boot into safe mode with networking.
We will attempt this step which may be the first of 2 or 3, depending on what damage the Trojan Horse did to your system.
1. Please download on your desktop Combox Fix:
https://download.bleepingcomputer.com/sUBs/ComboFix.exe
Before you run ComboxFix, please:
2. Close all open Windows including this one.
3. Close or disable all running Antivirus, Antispyware, and Firewall programs as they may interfere with the proper running of ComboFix.
4. Disconnect your modem.
5. Double click on the Combofix icon.
Windows is issuing this prompt because ComboFix does not have a digital signature. This is perfectly normal and safe and you can click on the Run button to continue.
6. Agree with the disclaimer and the creation of the recovery.
While the program is scanning your computer, it will change your clock format, so do not be concerned when you see this happen. When ComboFix is finished it will restore your clock settings to their previous settings. You will also see the text in the ComboFix window being updated as it goes through the various stages of its scan.
At the end of the scan a log will be saved in: C:\ComboFix.txt
Please copy the log and post it here and describe to me how your system is performing.
Regards
