Unable to open word & excel files

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gagan - Apr 18, 2010 at 02:05 AM
rizvisa1
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- Apr 18, 2010 at 08:51 AM
when i open the word file, below the screen it shows running virus scan & a dialogue box appears which says: file is not available.
however, i sent the attachment of documents to my friend & he can open the same files in his computer.
there seems to be some software related problems in my PC.
I tried all possible ways, but its not working, pls. help...


when i open the word file, below the screen it shows running virus scan & a dialogue box appears which says: file is not available.
however, i sent the attachment of documents to my friend & he can open the same files in his computer.
there seems to be some software related problems in my PC.
I tried all possible ways, but its not working, pls. help...

1 reply

rizvisa1
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Thursday January 28, 2010
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Apr 18, 2010 at 08:51 AM
What version of office are we talking about here. I am guessing its 2003. Do you have a virus scanner ?

If you do and its a Norton, see this
https://support.microsoft.com/en-us
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