Anti virus protection is the actual virus?

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 Gervarod -
Hello,
So today i was on my laptop and this anti virus that has been downloaded is i think the actual virus. it wont let me open anything but that program. I called the number, it was a fake and i looked up the adress and it also ended up being fake. how do i get rid of it when i am un able to open any program on my computer?


3 replies

Hello Stephanie can you open your internet browser to get access to the net if you can then go and down load Rkill from....

https://download.bleepingcomputer.com/grinler/rkill.exe

then download Malwarebytes from here.....

https://ccm.net/download/download-105-malwarebytes

then up date it and then pretty please do a full scan it may take from 20minutes to 2 hours depends on how many files it has to find.

lets us know if if you can get to your internet browser
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Hello Gervarod

Boy, you read the message right, excellent diagnosis of the situation and you gave the perfect solution to the problem (in less words of course than I would have used)

You are an Ace and thank you for your help!
Well i knew she will have to use this and the only way to do it or do it in safe mode with network.
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Hello Stepanie,

Gervarod is right on, please do follow is wise advice.

Good luck