Start menu won't work and cannot download etc
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kathy.rd
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Jul 17, 2010 at 08:34 AM
Ambucias Posts 47311 Registration date Monday February 1, 2010 Status Moderator Last seen February 15, 2023 - Jul 18, 2010 at 05:28 PM
Ambucias Posts 47311 Registration date Monday February 1, 2010 Status Moderator Last seen February 15, 2023 - Jul 18, 2010 at 05:28 PM
Hello, I have windows 7 and my windows live onecare has stopped working. Along with that, my start menu does not work now either. It opens but nothing happens when i click a tab. Therefore, I cannot use backup and restore or windows defender. Also, I cannot download anything. My screen indicates that I have no internet connection, but this is really the only thing I DO have that works properly. Please help me if you can.
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Ambucias
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Jul 18, 2010 at 06:54 AM
Jul 18, 2010 at 06:54 AM
Greetings,
In the circumstances you have described, the best first solution to try is to perform a non-destructive restore, which mean to restore your system back to a date before the problem occured.
Regards
In the circumstances you have described, the best first solution to try is to perform a non-destructive restore, which mean to restore your system back to a date before the problem occured.
Regards
Hi Kathy: I spent the better part of yesterday trying to fix this and here's what I finally found and did. https://support.microsoft.com/en-us/help/2284591 - Pat
Ambucias
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Jul 18, 2010 at 07:42 AM
Jul 18, 2010 at 07:42 AM
Hello Pat,
Thank you very much for your contribution. Tell us, did it work?
Thank you very much for your contribution. Tell us, did it work?
Yes. Hallelujah! Here's some more info, which is more discussion about fixes: https://social.microsoft.com/Forums/en-US/531bbf4f-6f1a-4f44-afba-de263196269d/onecare-unresponsive-uninstall-failing-solution?forum=onecaregeneral And, I'm going to uninstall Onecare, which is now discontinued; I am not going to run the Onecare cleanup tool because I've read that it may delete some drivers that are used by other programs and am going to run CCleaner (Free/Donation). I'm reading this to find a replacement for Onecare: https://www.makeuseof.com/tag/ten-best-antivirus-programs/ -Pat
Ambucias
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Jul 18, 2010 at 05:28 PM
Jul 18, 2010 at 05:28 PM
Thank you again Pat, you are now a Kioskea star!
