Start menu won't work and cannot download etc

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kathy.rd

Posts: 1
Registration date: Saturday July 17, 2010
Status: Member
Last seen: July 17, 2010

- Jul 17, 2010 at 08:34 AM
Ambucias

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Registration date: Monday February 1, 2010
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- Jul 18, 2010 at 05:28 PM

Hello, I have windows 7 and my windows live onecare has stopped working. Along with that, my start menu does not work now either. It opens but nothing happens when i click a tab. Therefore, I cannot use backup and restore or windows defender. Also, I cannot download anything. My screen indicates that I have no internet connection, but this is really the only thing I DO have that works properly. Please help me if you can.

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2 replies

Answer 1 / 2

Ambucias

Posts: 47366
Registration date: Monday February 1, 2010
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Last seen: September 1, 2021

11,314
Jul 18, 2010 at 06:54 AM

Greetings,

In the circumstances you have described, the best first solution to try is to perform a non-destructive restore, which mean to restore your system back to a date before the problem occured.

Regards

Answer 2 / 2

Pat
Jul 18, 2010 at 07:23 AM

Hi Kathy: I spent the better part of yesterday trying to fix this and here's what I finally found and did. https://support.microsoft.com/en-us/help/2284591 - Pat

Ambucias

Posts: 47366
Registration date: Monday February 1, 2010
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Last seen: September 1, 2021

11,314
Jul 18, 2010 at 07:42 AM

Hello Pat,

Thank you very much for your contribution. Tell us, did it work?

Pat
Jul 18, 2010 at 01:58 PM

Yes. Hallelujah! Here's some more info, which is more discussion about fixes: https://social.microsoft.com/Forums/en-US/531bbf4f-6f1a-4f44-afba-de263196269d/onecare-unresponsive-uninstall-failing-solution?forum=onecaregeneral And, I'm going to uninstall Onecare, which is now discontinued; I am not going to run the Onecare cleanup tool because I've read that it may delete some drivers that are used by other programs and am going to run CCleaner (Free/Donation). I'm reading this to find a replacement for Onecare: https://www.makeuseof.com/tag/ten-best-antivirus-programs/ -Pat

Ambucias

Posts: 47366
Registration date: Monday February 1, 2010
Status: Moderator
Last seen: September 1, 2021

11,314
Jul 18, 2010 at 05:28 PM

Thank you again Pat, you are now a Kioskea star!

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