Virus wont let me start windows in safe mode

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bryan m - Sep 16, 2010 at 07:40 AM
Ambucias Posts 47356 Registration date Monday February 1, 2010 Status Moderator Last seen February 15, 2023 - Oct 7, 2010 at 03:57 PM
Hello,



A virus recently found its way onto my netbook, which I usually just restart in safe mode, run my anti virus / spybot and it removes the virus. However when I press F8 during start up I am not given the option to restart in safe mode. The only option I am given is to select with OS to choose from. Any help would be great.

more info on the virus... a Security Tool screen overtakes my screen with minor small pop ups titled security tool telling me varying .exe files are infected.
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2 responses

Ambucias Posts 47356 Registration date Monday February 1, 2010 Status Moderator Last seen February 15, 2023 11,166
Sep 16, 2010 at 07:48 AM
Greetings

Here is how to get rid of this scam rogue virus designed to get to your credit card account and it is a good thing you did not fall for it.

Please follow the following procedure carefully and to the letter.

You have a rogue virus Trojan Horse which is self protective, thus it will prevent any antivirus from fonctionning.

You must kill the evil processes which the virus is presently running amd preventing you from running any antivirus. If you don't it will keep reproducing the files for ever.

To kill the processes:

1. Download to your desktop and run Rogue Kill:

https://download.bleepingcomputer.com/grinler/rkill.com

2. You should now see a window that shows all of your desktop icons, including the rkill.com program.

3. Double-click on the rkill.com in order to automatically attempt to stop any processes associated with the Rogue programs. Please be patient while the program looks for various malware programs and ends them. When it has finished, the black window will automatically close and you can continue with the next step.

If you get a message that rkill is an infection, do not be concerned. This message is just a fake warning given by the Horse when it terminates programs that may potentially remove it. If you run into these infections warnings that close Rkill, a trick is to leave the warning on the screen and then run Rkill again. By not closing the warning, this typically will allow you to bypass the malware trying to protect itself so that rkill can terminate the processes . So, please try running Rkill until malware is no longer running.

As a matter of a fact, if you get messages, it is a sign that the virus is agonizing with excrutiating pain, so you can just grin while it is suffering!:)))

Please, DO NOT REBOOT your computer or the processes will come back to haunt you!

Download to your desktop Malwarebyte.

https://ccm.net/downloads/security-and-maintenance/4621-malwarebytes-anti-malware/

Once on your desktop, we must still outwit the virus.

Right click on the MBAM icon and click on rename. Rename it kioskea.exe.

Install Malwarebyte and launch it. From the second tab, update it.

Pretty please, request a FULL system scan which should take more than hour. Once the scan is finish, delete all of item that were found.

It is very important that you let Malwarebyte run for as long as it takes, in some cases the creators of Malwarebyte suggest that you go do something like watch a rerun of "Gone with the Wind" or read Tolstoy's "War and Peace".

Once your computer is clean and working normally just to be on the safe side
*Turn off system restore and wait 30 seconds,
*Turn it back on and create a new restore point.

This way it gets rid of anything bad that might have gotten saved in a restore point and you have a clean restore point to use in the near future if needed.
Do not turn it off until your computer is clean and working normally because you might need to use it if something goes wrong during the clean-up process.
It is better to go back to an infected restore point if something goes wrong then to not be able to undo changes that were damaging.

(Malwarebyte may reboot your computer, don't be alarmed. Should it happened, relaunch Malwarebyte to complete the FULL scan)

Once all this is completed, I always suggest to delete Malwarebyte as some people have reported that it may interfere with other antivirus applications.

Please let us know about the results or I may throw a curse on your system which will cause to bark all the time.:)))

Best regards
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Can I get some help on this as well? I have two computers that are having issues right now because of this same problem

Computer #1 is a netbook running XP and therefore no disk drive. I had the security pop up virus, now I cannot boot. If you try to boot in safe mode it starts loading the files and stops. If you try to boot normal you get the hp flash screen and then just a black screen with nothing on it. I tried to do the previous post instructions, but because it is not booting, it won't read a flash drive for me to run that program. I was able to run the disk check and memory check from bios, no errors found.

Computer #2 is a Toshiba laptop running Vista 64 bit, tried to run the CHKDSK the computer freezes, it will boot up in normal and in safe mode but if you try to open any programs or task manager teh computer becomes unresponsive and the windows circle just spins, the only way I can shut it down is manual.

I would really appreciate ant help in either situation.
1
Ambucias Posts 47356 Registration date Monday February 1, 2010 Status Moderator Last seen February 15, 2023 11,166
Oct 7, 2010 at 03:57 PM
Hello Hcfan

Because of the network issue involved, you problem has become of another nature.

I suggest that you copy the above text and begin a new thread mentioning that your were not able to run rkill and Malwarebyte. Please title your thread Security tool Trojan on network

Good luck
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