Pop up scan and detect virus but norton didnt

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PureKisses - Sep 30, 2010 at 10:01 PM
Gervarod Posts 306 Registration date Saturday March 27, 2010 Status Member Last seen June 8, 2014 - Oct 1, 2010 at 09:14 AM
Hello,

i keep getting this random pop up and does a virus scan then it tells me that i have dozens of viruses and when i use my norton to do a scan it doesn't detect anything and then my windows keep closing by itself what do i do??



2 replies

Gervarod Posts 306 Registration date Saturday March 27, 2010 Status Member Last seen June 8, 2014 21
Oct 1, 2010 at 03:57 AM
Hello, PureKiss did the virus scan that is poped up have a name like AV Security Suit 2010? or other

so i know what i am dealing with ok.



Regards, Gervarod
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Ambucias Posts 47360 Registration date Monday February 1, 2010 Status Moderator Last seen September 1, 2021 11,255
Oct 1, 2010 at 08:45 AM
Come on Gervarod! You need not ask! This is a rogue trojan horse case and must be treated as such. Go for it man!
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Gervarod Posts 306 Registration date Saturday March 27, 2010 Status Member Last seen June 8, 2014 21
Oct 1, 2010 at 09:14 AM
OK PureKiss. but i would like you to unclick the Proxy box in, Tools,Options,Advance,Network,Settings and click on No Proxy so you can get access to the internet if it has changed at all ok.

You have a rogue virus Trojan Horse which is self protective, thus it will prevent any antivirus from functioning.

You must kill the processes which the virus is presently running. If you don't it will keep reproducing the files for ever.

To kill the processes:

Boot in safe mode with networking.

1. Download to your desktop and run Rogue Kill:

https://download.bleepingcomputer.com/grinler/rkill.com

2. You should now see a window that shows all of your desktop icons, including the rkill.com program.

3. Double-click on the rkill.com in order to automatically attempt to stop any processes associated with the Rogue programs. Please be patient while the program looks for various malware programs and ends them. When it has finished, the black window will automatically close and you can continue with the next step.

If you get a message that rkill is an infection, do not be concerned. This message is just a fake warning given by the Horse when it terminates programs that may potentially remove it. If you run into these infections warnings that close Rkill, a trick is to leave the warning on the screen and then run Rkill again. By not closing the warning, this typically will allow you to bypass the malware trying to protect itself so that rkill can terminate the processes . So, please try running Rkill until malware is no longer running.

As a matter of a fact, if you get messages, it is a sign that the virus is agonizing with excrutiating pain, so you can just grin while it is suffering!:)))

Please, DO NOT REBOOT your computer or the processes will come back to haunt you!

Download to your desktop Malwarebyte.

https://ccm.net/downloads/security-and-maintenance/4621-malwarebytes-anti-malware/

Once on your desktop, we must still outwit the virus.

Right click on the MBAM icon and click on rename. Rename it kioskea.exe.

Install Malwarebyte and launch it. From the second tab, update it.

Pretty please, request a FULL system scan which should take more than hour. Once the scan is finish, delete all of item that were found.

It is very important that you let Malwarebyte run for as long as it takes, in some cases the creators of Malwarebyte suggest that you go do something like watch a rerun of "Gone with the Wind" or read Tolstoy's "War and Peace".

Once your computer is clean and working normally just to be on the safe side
*Turn off system restore and wait 30 seconds,
*Turn it back on and create a new restore point.

This way it gets rid of anything bad that might have gotten saved in a restore point and you have a clean restore point to use in the near future if needed.
Do not turn it off until your computer is clean and working normally because you might need to use it if something goes wrong during the clean-up process.
It is better to go back to an infected restore point if something goes wrong then to not be able to undo changes that were damaging.

(Malwarebyte may reboot your computer, don't be alarmed. Should it happened, relaunch Malwarebyte to complete the FULL scan)

Once all this is completed, I always suggest to delete Malwarebyte as some people have reported that it may interfere with other anti-virus applications.

But please let me know how your system is working as i may bring in someone to help too.

Best regards, Gervarod
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